Risk Technology, Associate Director - London

Fitch Group is currently seeking an Associate Director – Emp. Experience and Risk Technology based out of our London office. 

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst. 

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference. 

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About the Team:

• Join a high-achieving, multidisciplinary team at the intersection of employee engagement, governance, and innovation.
• We value work-life balance and a collaborative culture, while continuously adopting modern technologies across cloud, AI, and full-stack development.
• This is an opportunity to be part of a mission-focused team that prioritizes scalable solutions and forward-thinking strategy.

How You’ll Make an Impact:

• Be part of employee experience and Risk technology initiatives, supporting platforms like MetricStream, AuditBoard, MyComplianceOffice, and PolicyTech.
• Design and deliver scalable internal tools and solutions using full-stack development skills, incorporating modern UI frameworks, APIs, and data analytics.
• Partner with compliance, HR, and IT to upgrade and manage SaaS platforms, ensuring seamless adoption and user training.
• Define and develop operational dashboards, KPIs, and metrics that enhance visibility and decision-making across compliance and employee platforms.
• Produce high-quality documentation, training materials, and SOPs that promote self-service and operational excellence.
• Play a hands-on role in resolving support issues, rolling out enhancements, and continuously improving employee engagement technologies.
• Act as a strategic thought partner in applying AI/ML capabilities to employee experience systems, driving automation and intelligent insights.

You May be a Good Fit if:

• Holds a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field
• Brings 8+ years of experience in software development, SaaS platforms, risk or compliance technology, and large-scale program execution.
• Demonstrates strong full-stack development skills (e.g., JavaScript, React, Node.js, Python, SQL) and experience in architecting and deploying applications.
• Familiar with risk, governance, and compliance systems, with a strong understanding of the regulatory and operational needs of financial services.
• Proven track record of managing complex cross-functional programs with strong organizational, prioritization, and execution capabilities.
• Skilled at converting complex problems into streamlined digital workflows and supporting technology adoption and change management.
• Experienced with software development lifecycles, quality assurance processes, and end-to-end testing strategies.

What Would Make You Stand Out:

• Certifications such as PMP, Scaled Agile, CRISC, CISM, CISA and technical credentials in AWS, Microsoft, Python or SQL.
• Deep knowledge and hands-on expertise with MetricStream, AuditBoard, MyComplianceOffice, and PolicyTech platforms.
• Experience supporting or managing risk types such as information security, compliance, operational risk, financial crimes, or technology risk in enterprise environments.
• Ability to introduce AI/ML solutions to enhance productivity and compliance monitoring within employee engagement systems.
• History of leading vulnerability management, issue remediation, and exception handling within a governance framework.
• Strong documentation and policy development skills, capable of aligning business unit security practices with corporate standards.
• Passion for innovation, transformation, and developing tech-enabled employee experiences that drive culture and compliance.

Why Choose Fitch:

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment : A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. 

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