Equip Outdoor Technologies UK Ltd based in Alfreton, Derbyshire specialise in the design and marketing of technical outdoor clothing and equipment. Our experienced and enthusiastic team develop innovative designs, manufactured to the highest standard and brought to market throughout the world. Equip Outdoor Technologies own and operate two leading aspirational outdoor brands, Rab and Lowe Alpine. For further information on Equip please visit our website at
Our team is based at our Head Office just outside The Peak District National Park off jct28 of the M1 corridor.
Position:
Great opportunity to join our team as IT Support Technician!
As part of our IT team, you’ll be instrumental in delivering first-rate customer service and technical support to our internal users, contributing to the maintenance, reliability and improvement of the company’s software, hardware and business systems environment. You will demonstrate the ability to prioritise your workload based on logged incidents and faults, take ownership of assigned helpdesk tickets, use sound judgement to resolve or escalate issues appropriately, and provide guidance to more junior colleagues where required. You’ll work in close collaboration with our IT Team.
Key Responsibilities of IT Support Technician (including but not limited to):
- Provide professional IT software, hardware and business systems support, resolving first-line and appropriately scoped second-line incidents
- Support Business IT development and improvement activity as required, applying technical and business knowledge to practical issues
- Strive for continuous improvement by questioning existing processes and utilising available tools to enhance efficiency, effectiveness and user experience
- Assist with and, where appropriate, take ownership of assigned IT project tasks or workstreams as directed by the IT Manager or Head of IT and Systems
- Provide guidance and practical support to junior colleagues, sharing knowledge and escalating matters appropriately
- Maintain accurate ticket updates, documentation and handover notes to support service continuity and effective team working
Requirements:
To join us as IT Support Technician you must have:
Essential
- Formal IT qualification, relevant technical/business experience, or equivalent knowledge such as CompTIA A+, Microsoft certification or demonstrable practical experience
- Good general IT background with practical experience supporting hardware, software, users and business systems
- Ability to prioritise workload based on logged incidents, faults, business impact and agreed service expectations
- Able to take ownership of assigned helpdesk tickets, investigate logically, communicate clearly, document actions, and ensure resolution or escalation in a timely manner
- Professional, proactive and can-do attitude with the confidence to challenge, improve and escalate appropriately
- Able to work effectively as part of a team and provide practical guidance or knowledge-sharing to junior colleagues where required
- Effective communication skills at all levels, including the ability to translate technical issues into clear business language
- Experience of using Microsoft Office and Microsoft 365 tools, including Word, Excel, Outlook and Teams
- Demonstrates a methodical approach to troubleshooting IT issues, identifying root cause and reducing repeat incidents
- Experience of working with ticketing systems, IT documentation, endpoint support or business applications
- Current full driving licence
Desirable
- A passion or interest in the outdoors
Other information:
Salary and Benefits:
- Competitive salary commensurate with qualifications, skills and experience
- Contributory company pension scheme, subject to qualifying conditions
- Discretionary profit share bonus scheme
- Employee Benefits Platform
- Life Assurance Scheme
- Online GP & Physio Service
- Employee Wellbeing Platform
- Hybrid working (discretionary basis, determined by business need) as well as an early finish on Fridays!
- Free, unlimited access to LinkedIn Learning training resources
- Great staff discounts on our Rab and Lowe Alpine products
- Reciprocal trade discounts on climbing, bikes, camping, sailing and running equipment
- Casual dress code
- Modern facilities with free on-site parking
Closing date for applications is 2 August 2026
For general enquiries please contact: View email address on cezanneondemand.intervieweb.it
Strictly No Agencies please
Our people are part of one team that is geared to achieving success for the company, and we are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff. We are looking for people who are passionate about and can help live our values of Synergy, Ingenuity, Ambition, Determination and Integrity.
- ...will be key parts of your responsibilities. Keeping comprehensive customer records ensures that the team can provide uninterrupted support even in your absence. You will develop solid relationships with our 3rd Party Logistics providers to guarantee that orders are fulfilled...SuggestedTemporaryFixed-term contractSeasonal
£13.5 per hour
...per annum upon successful completion of 12-week temporary period and permanent offer We are recruiting for a Field Service Technician to join a well‑established business based in Riddings. In this role, you will travel across England visiting customers’ homes to diagnose...SuggestedHourly payPermanentTemporaryMonday to FridayDay shift£13.12 per hour
...About The Role E x perienced Support Workers £13.12 per hour, located in DE55 Alfreton. Makaton or BSL desirable, however full training is provided. Driver with Full UK license preferred. Benefits include:- ~£13.12 per hour ~ Work doing the things you enjoy, meaning...SuggestedHourly payPermanentFull-timePart-timeCasual workFlexible hoursShift work£13.5 per hour
...surrounding areas Hours - Flexible About the position CCH is in search of caring and empathetic Care Assistant to provide dedicated support to the local people of Ripley, ensuring their needs are met with kindness and professionalism. As an integral member of CCH, you’...SuggestedHourly payFull-timePart-timeFlexible hours£13.71 per hour
...driving licence is essential for this role. Whether or not you’ve worked in care before, you could be the perfect fit. If you’ve supported a friend or family member, that experience counts too! Don’t worry if you’re new to care – we’ll provide full training through our...SuggestedHourly payZero hours contractShift work£12.96 - £13.32 per hour
...passionate and dedicated care professionals to join our friendly team as a Support Worker, on a bank basis. At present, we have several vacancies... ...conditions that require dignified support from our caring team. It is essential that candidates for this role are therefore patient,...Hourly payBank staffImmediate startShift work£17 per hour
...pick and choose your shifts across our sites! About The Role As a Senior Care Assistant with Ashmere, you’ll play a key role in supporting our residents and leading the team on shift. Your responsibilities will include: Communicating with residents, relatives,...Hourly payZero hours contractShift workWeekend work£16.5 per hour
...Please note, that unfortunately we don't support sponsorship applications Do you have experience running shifts and administering medication? Are you passionate about providing high-quality, person-centred care? We’re looking for caring, reliable, and enthusiastic individuals...Hourly payPart-timeShift workNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Technician. Be the first to apply!
