Vice President, DevOps Production Services

We’re seeking a future team member for the role of Vice President, DevOps Production Services to join our team. This role is located in Manchester.

We are seeking a highly skilled professional with strong experience in Production Application Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms.

In this role, you’ll make an impact in the following ways:

• Provide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability.

• Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.

• Investigate, troubleshoot, and resolve production incidents within defined SLAs.

• Perform root cause analysis (RCA) for recurring issues and drive permanent fixes.

• Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.

• Coordinate with development, infrastructure, database, network, and business teams for issue resolution.

• Support application deployments, change requests, weekend releases, and post-release validations.

• Maintain incident, problem, and change records in service management tools.

• Drive continuous service improvement through automation, process optimization, and proactive monitoring.

• Participate in on-call support and major incident management as required.

• Prepare operational reports, service health summaries, and stakeholder communications.

• Write and analyze SQL queries for data validation, issue investigation, and production troubleshooting.

• Use Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting.

• Leverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.

To be successful in this role, we’re seeking the following:

• Proven experience in production application support for business-critical applications.

• Strong understanding of incident management, problem management, and change management processes.

• Strong SQL skills for querying, troubleshooting, and data analysis in production environments.

• Extensive hands-on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.

• Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.

• Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.

• Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.

• Ability to analyze application, infrastructure, and integration issues across distributed systems.

• Experience supporting applications in cloud and/or on-prem environments.

• Familiarity with scripting and troubleshooting middleware/interfaces.

• Strong knowledge of release support, service recovery, and operational governance.

• Ability to work in a high-pressure environment with strong ownership and accountability.

• Demonstrated ability to ramp up quickly on new applications, platforms, and support processes, with strong learning agility and immediate contribution in a fast-paced production environment.

• Much Preferred Skills

  • Azure Cloud experience preferred.

  • Knowledge of automation/scripting using Python, Shell, or PowerShell.

  • Exposure to DevOps / SRE practices, CI/CD pipelines, and observability tooling.

  • Strong communication skills with the ability to provide concise incident and executive status updates.