- Respond to customer enquiries via phone, email and other communication channels.
- Process orders, returns and exchanges in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve customer issues.
- Provide product and service information to customers as needed.
- Identify and escalate any complex issues to the appropriate team members.
- Ensure all communication aligns with company policies and standards.
- Support the customer service team with administrative tasks as required.
Vacancy posted 20 hours ago
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