Family Liaison Coordinator

Application Deadline: 12 July 2026

Department: Childrens Services

Location: Torbay Council

Compensation: £26,403 - £28,142 / year

Job Description & Person Specification >

Are you passionate about making a real difference for children and families with SEND?

Do you believe every family should feel heard, supported, and empowered to access the right help at the right time?

If so, we would love you to join our team.

This is a rewarding and impactful role where you will work directly with families, children, and professionals to ensure that the voices of Torbay’s SEND families are at the heart of local support and provision. As a key point of contact, you will help families feel listened to, informed, and confident in navigating services—making a genuine difference to their experience and outcomes.

As a SEND Family Liaison Coordinator, you will play a vital role in strengthening communication and collaboration between families, schools, and services across the local area. Working in a relational and person-centred way, you will support families to share their views, understand available support, and access the right services for their children.

What You’ll Be Doing:

• Acting as a first point of contact for families, listening to their views and providing clear, accessible information about local SEND support and provision.
• Working alongside the Parent Carer Forum to strengthen partnership working and ensure family voices are heard.
• Facilitating effective communication between school staff, external agencies, and families to support joined-up working and improved outcomes.
• Organising and delivering workshops and information sessions for parents and carers.
• Supporting families to navigate services, resources, and support networks with confidence.

About You:

• You will bring compassion, empathy, and a strong commitment to inclusion, alongside:
• Experience working with children and families, ideally in an education or social care context.
• Excellent communication and interpersonal skills, with the ability to build trust and positive relationships.
• A strong understanding of the challenges faced by families of children with SEND.
• The ability to work both independently and collaboratively as part of a wider team.

Why Join Us?

This is an opportunity to:

• Make a meaningful difference to the lives of children and families.
• Be part of a supportive, collaborative team committed to improving SEND services.
• Help shape how families experience support across Torbay.

We are committed to supporting flexible working and welcome applications from candidates who may be interested in alternative arrangements.

We are happy to consider:

• Part-time working.
• Secondment opportunities.
• Term-time only working.

Please indicate your preferred working pattern within your application.

Essential Skills & Experience

You must be able to demonstrate:

• Strong organisational and record-keeping skills, including the ability to collate and present family feedback.
• Experience working directly with children and families, particularly those with SEND.
• Awareness of barriers to engagement for vulnerable families.
• Confidence in handling sensitive and confidential information.
• Competence in using IT systems for case management and reporting.
• Knowledge of local SEND services and safeguarding procedures.
• Relevant qualifications or experience, alongside safeguarding training (Level 2 or above).
• Evidence of continuing professional development.
• A full UK driving licence and access to a vehicle.

If you are ready to help amplify family voices and improve experiences for children with SEND, we would love to hear from you.

This position is for a fixed term of 12 months from the start date.

This post will be carrying out Regulated Activity. As such the post will require an Enhanced Criminal Record Check plus an additional Barred List Check. The check will reveal any spent and unspent convictions and adult cautions (which have not been filtered), any local Police information and a check of either the Adult, Child or Adult and Child Barred Lists.

If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:

For an informal chat please contact Jeanette Savage on View phone number on unitedkingdom.jobradars.com or ***email_hidden***.

Interviews are expected to be conducted during the week commencing 27th July 2026.

This role is not eligible for visa sponsorship.

Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.

Skills

Essential:

• Excellent communication and interpersonal skills.
• Ability to work independently.
• Strong organisational and record-keeping skills to collate family views and feedback.
• Ability to handle sensitive information with discretion and confidentiality.
• Competent in using IT systems for case management and reporting.

This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Knowledge

Essential:

• Strong understanding of the Local Area SEND Support and Services and its context.
• Knowledge of safeguarding procedures and thresholds.
• Awareness of barriers to engagement for vulnerable families.

Experience & Qualifications

Essential:

• Either qualifications or experience in working alongside SEND children or families in any Sector.
• Safeguarding training (Level 2 or above).
• Evidence of continuing professional development.
• Full UK driving licence and access to a vehicle.
• Experience working directly with children and families, particularly those with SEND.