Resilience Manager

Our client is a well established investment banking business with a long history in the City of London.

The role combines programme delivery, stakeholder engagement and practical resilience expertise, and will play a key role in embedding Business Resilience into the firm’s day-to-day operations.

RESPONSIBILITIES:

• Own and coordinate the details delivery plan for the Business Resilience programme, maintaining milestones, dependencies, risks, decisions, actions and clear management reporting.
• Lead the planned rollout across the Group’s Critical and Important Business Services, applying a consistent methodology and proportionate quality standards.
• Facilitate service identification and assessment, impact and criticality assessment, service-level disruption tolerance setting, process and resource mapping, dependency analysis and process-level recovery objective setting.
• Work with Service Owners, Process Owners and departments to develop, challenge and maintain practical departmental playbooks covering responsibilities, key contacts, escalation routes, workarounds and recovery actions.
• Design, coordinate and document scenario tests covering end-to-end services and severe but plausible disruption scenarios; capture lessons learned, vulnerabilities and remediation actions and tracking these to closure.
• Coordinate completion and periodic refresh of the Business Resilience and Operational Resilience Self-Assessments, ensuring that conclusions are evidence-based and supported by current artefacts.
• Maintain and improve the Business Resilience Policy, Group Business Continuity Plan, Incident Response and Crisis Communication Plan, supporting standards, templates and guidance.
• Establish the BAU maintenance cycle for service assessments, mappings, tolerances, playbooks, scenario tests, lessons learned, training, policy reviews, self-assessments and governance reporting.
• Define ownership, review frequencies, evidence requirements, metrics, escalation triggers and governance responsibilities so that the framework remains current after project completion.
• Support selection, implementation and ongoing use of suitable technology to store, control and maintain resilience data and artefacts, reducing manual inconsistency and improving reporting.
• Develop and deliver role-based training and awareness for the Board, senior management, Service Owners, Process Owners, the Incident Response Team and wider staff population.
• Produce clear updates, dashboards and papers for the Business Resilience Steering Group, Executive Risk Committee, Executive Board, Group Risk Committee and other forums as required.
• Work with Procurement and relevant stakeholders to assess material third-party dependencies and integrate proportionate resilience expectations into service assessments and testing.
• Support live incident response where required, including activation of plans, coordination, information capture, lessons learned and follow-up remediation.
• Promote a practical and collaborative resilience culture while providing appropriate independent challenge and escalating material gaps, delays or resource constraints.

EXPERIENCE REQUIREMENTS: 

• Strong knowledge of business resilience, operational resilience, business continuity and incident or crisis management concepts and how they fit together.
• Practical understanding of service identification, impact tolerances, process and dependency mapping, recovery objectives, playbooks, scenario testing, self-assessment and remediation tracking.
• Awareness of the UK financial services regulatory environment and relevant expectations for operational resilience, governance and third-party dependencies.
• Understanding of the respective roles of first line ownership, second line oversight and independent assurance.
• Highly organised, delivery-focused and able to manage multiple workstreams, stakeholders and deadlines with limited supervision.
• Confident using Microsoft 365 tools, including Word, Excel, PowerPoint, Teams and SharePoint; Power BI or comparable reporting capability is desirable.