Technical Architect

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Job Description

As a Technical Architect you will work alongside Solution Architects, professional services & delivery teams to realise proof of concepts, maintain highly functioning technical solutions and processes as well as design & deliver mission critical solutions into live operational service, providing support & consultancy to the engineering delivery teams throughout the project delivery lifecycle.

Job activity & responsibilities:

• Work alongside Solution Architects to realise proof of concept solutions.
• Perform Product evaluations & report on suitability for live operational use.
• Provide technical consultancy to product team relating to non-functional roadmap.
• Review & feedback into the solution catalogue.
• Complete architecture tasks for major change projects.
• Assist the Project manager in project planning (tasks and effort). 
• Assist the Project manager in confirming project equipment orders.
• Prepare for and complete Engineering milestone reviews.
• Produce solution designs to NECSWS standards & format, according to customer requirements.
• Presentation of designs and supporting rationale to internal and external audiences.
• Maintain and update designs through project change process.
• Triage and assign Engineering tasks (Using Azure DevOps work items process).
• Complete the necessary Engineering milestone reviews and artifacts.
• Support the project delivery team with technical issues.
• Review Workplans for project implementation activities / approve through change process.
• Perform customer solution technical migration planning.
• Maintain technical documentation as required (e.g. work instruction updates).
• Ensure all project documentation is created, completed and stored appropriately in readiness for support handover.
• The role holder would need to accept a car allowance for business travel.
• The role can involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication, interaction & service.
• The role involves a high level of autonomous working which expects a high standard of personal time and task management.
• Continually follow and adhere to NECSWS outlined process & procedures.
• Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.
• Present a professional approach and attitude to all work undertaken.
• Promote a clean working environment. Adhere to all Health and Safety practices, rules and regulations.

Qualifications

Essentially what we require from you:

Who are you:

• Eligible for SC and NPPV clearance, so you must have lived in the UK for at least 5 consecutive years.
• Educated to HND/HNC level or relevant industry experience with a minimum of 2-years proven experience in a comparable role/s.
• Proven experience in developing proof of concepts
• An understanding of non-functional requirements and their impact on technical design
• Experience in learning and investigating new technologies
• Proven experience within IT-focused server & client-based environments
• Experienced in requirements capture
• Proven experience in producing technical design documentation
• Proven experience in troubleshooting and problem-solving
• Proven experience administering and working with Microsoft Windows client & server architecture (Windows 10 /11, up to Server 2025), primarily using DELL hardware or similar.
• A good understanding of Microsoft Active Directory / domain architecture
• A good understanding and experience of using Microsoft Hyper-V or VmWare
• Strong interpersonal communication and presentation skills
• Ability to work autonomously and as part of a team
• Experience using design and documentation tools e.g. MS Visio, also using MS Applications including Excel/Word
• A high standard of written communication
• Experience using MS Business Applications including Excel, Word
• Excellent customer service skills
• Proven experience working to ITIL best practices.

Nice to haves:

• Proven experience working with mission critical solutions.
• Extensive experience of developing technical solution designs for IT based systems
• Proficiency in formal design methodologies such as TOGAF
• An understanding of the SIP protocol
• Scripting experience / Knowledge (Batch, MYSQL, PowerShell)
• Hyper-V Failover Clustering experience / Knowledge
• Telephony experience / Knowledge (Cisco UCCE/Avaya Blue/Avaya Red/Mitel/Shortel/Asterix)
• Knowledge of MySQL/MSSQL (User Admin, Creation of jobs including backups, writing / understanding queries)
• Proven experience with Microsoft Azure (solution design, deployment or security)

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions 
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

This position requires you to either currently have national security vetting clearance at the Security Check (SC) level or higher, Non-Police Personnel Vetting (NPPV) Level 3, or the ability to gain Enhanced Security Clearance in addition to the Baseline Personnel Security Standard.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.