Customer Identity and Access Business Lead

Job Description

Job Title: Customer Identity and Access Business Lead

Location: London

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” - Julie Sweet, Accenture CEO

As a team

The Customer Identity and Access Business Lead will spearhead our market-facing consulting services focused on customer identity and access management (CIAM). This role involves driving business development, forging and managing partnerships with key alliance and ecosystem partners, and developing comprehensive go-to-market strategies. The successful candidate will be responsible for running the Profit & Loss (P&L) for the CIAM business line, ensuring sustainable growth and profitability. This position requires a unique blend of strategic vision, market insight, and technical expertise in CIAM.

In our team you will learn

• Strategic Leadership and Business Development: Lead the creation and execution of a CIAM business strategy, identifying and pursuing new market opportunities to drive revenue growth.
• Develop and implement go-to-market strategies, including market positioning, competitive analysis, and sales enablement.
• Manage the end-to-end sales process, from lead generation and pipeline development to deal closure, ensuring consistent achievement of sales targets.
• Oversee the CIAM P&L, setting financial targets, managing budgets, and ensuring profitability.
• Alliance and Ecosystem Partner Management: Establish and nurture relationships with key alliance and ecosystem partners, including technology vendors, system integrators, and other relevant entities.
• Collaborate with partners to co-develop and co-market CIAM solutions, leveraging their technologies and market presence to enhance offerings.
• Negotiate and manage partnership agreements, ensuring mutually beneficial terms and alignment with business objectives
• Consulting and Advisory Services: Provide expert consulting services to clients, advising on best practices in CIAM, security, and customer experience optimization.
• Lead client engagements, from needs assessment and solution design to implementation and post-deployment support.
• Develop thought leadership content, including whitepapers, case studies, and presentations, to establish the company as a leader in CIAM.

As a Customer Identity and Access Business Lead, you will

• lead Go-to-Market Execution: Develop marketing and sales collateral, including product demonstrations, presentations, and technical documentation, to support the sales process.
• Train and mentor sales and consulting teams on CIAM solutions and strategies, ensuring consistent messaging and understanding across the organization.
• Monitor market trends, competitive landscape, and customer feedback to refine go-to-market approaches and product offerings.
• Financial and Operational Management: Manage the financial aspects of the CIAM business, including forecasting, budgeting, and performance tracking.
• Optimize resource allocation, including staffing and technology investments, to maximize efficiency and ROI.
• Report on business performance to senior management, providing insights and recommendations for growth and improvement.

Qualification

The following skills and experience are essential for this role

• Experience: A minimum of 12-15 years in the cybersecurity and identity management space, with a focus on Customer Identity and Access Management (CIAM). Proven track record in business development, client management, and leading CIAM projects.
• Leadership: Strong leadership experience in managing client engagements and cross-functional teams. Ability to manage large, complex projects and ensure the delivery of business outcomes in alignment with client expectations.
• Cybersecurity Expertise: Solid understanding of cybersecurity practices, particularly as they relate to identity management, access control, data protection, and compliance. Familiarity with industry standards and regulations such as GDPR, CCPA, SOC 2, and ISO 27001.
• Strategic Vision: Ability to develop and execute go-to-market strategies for CIAM solutions, grow the business, and drive client acquisition and retention.
• Ecosystem Partner Management: Proven experience working with CIAM technology providers (e.g., Okta, Ping Identity, ForgeRock) and leveraging partnerships to enhance service delivery and solution capabilities.
• Consulting Experience: Strong consulting background, with the ability to understand client needs, translate those into actionable strategic plans, and guide clients through cybersecurity and digital transformation journeys.

Set yourself apart

Professional certifications in IAM, such as CISM, CISSP, or similar.

Experience in managing P&L and driving growth in consulting or technology services.

Locations

London

Additional Information

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

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