UK Team Leader (Chain 1 & 5)

Leadership & Team DevelopmentFoster a collaborative and supportive team environment, uniting colleagues around shared goals. Drive continuous growth by coaching, training, and mentoring your team. Keep your team informed and engaged through clear, open communication. Empower your team with up-to-date product knowledge to meet customer needs confidently. Operational ExcellenceUphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day. Oversee daily store operations, including opening and closing duties, to ensure smooth workflows. Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike. Prioritise Health & Safety, safeguarding the wellbeing of your team and customers. Sales & PerformanceMotivate your team to meet and exceed sales targets and KPIs. Identify growth opportunities for team members and suggest strategies for their development. Customer ExperienceSet the standard for exceptional customer service and ensure it’s delivered consistently. Resolve customer concerns promptly and professionally, creating memorable shopping experiences. Represent the Mountain Warehouse brand with enthusiasm and professionalism. Build connections within the local community, enhancing the store’s personal and welcoming atmosphere. What we’re looking forPassionate about delivering outstanding customer serviceA confident and reliable motivator, with a talent for inspiring othersExperienced in all areas of retail, from stock control to visual merchandisingA strong communicator who can engage at all levels and provide constructive feedbackProactive and results-driven, with a track record of setting and achieving goalsApproachable, trustworthy, and a natural team playerSkilled at problem-solving within company guidelines and policies