Matchday Welcome Team

Match Day Welcome Team (Casual)

Location: Old Trafford

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

The Role

Working within one of our hospitality suites or box areas, you will be responsible for welcoming guests on matchdays. As the first point of contact, you will play a key role in creating stellar first impressions and delivering outstanding service to ensure each matchday is a unique and memorable experience.

This role requires a friendly, confident, proactive, and warm personality, with the ability to engage with a wide range of people. Candidates must be comfortable working both as part of a team and independently.

Key Responsibilities

• Greet guests as they arrive at the football club, providing a warm and friendly welcome.
• Assist guests with seating arrangements and escort them to their tables or designated areas.
• Compliance with the in-house training regulations.
• Maintain cleanliness and organisation in the host/hostess station and surrounding areas.
• Collaborate with other team members, including servers, bartenders, and managers, to ensure smooth operations and exceptional guest service.
• Assist with other aspects of service once guests are seated: working the room, running of drinks, and clearing of plates.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Uphold the football club's standards of hospitality and professionalism at all times and follow all outlined club policies.
• Provide information about the football club, including upcoming matches, events, and facilities.

Requirements

• Ability to follow instructions and work effectively as part of a team.
• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Enthusiasm for football and knowledge of the sport is a plus.
• Must be reliable, punctual, and able to work flexible hours, including evenings, weekends, and holidays.

If you’re passionate about delivering outstanding service and want to be part of an iconic matchday atmosphere, we’d love to hear from you.

Our Commitment to You

At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.

Ready to Join Us?

If this sounds like the perfect role for you, please submit your application.

Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.

If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.