About the role:
The Direct Payment Advisor plays a key role in ensuring that individuals in
Powys are supported to make informed decisions about receiving care and support through a Direct Payment. This role involves identifying the suitability of Direct Payments at two critical stages: before an application is made to the Care Practice Forum, and again six weeks after implementation to confirm the arrangement is appropriate and sustainable.
About you:
• Ability to communicate with a wide range of stakeholders, including senior managers, Council members, and members of the public, including vulnerable adults.
• Strong numerical and analytical skills.
• Above-average report writing and presentation skills.
• Proficiency in ICT software packages, particularly Excel, as well as web
based systems.
• Ability to adapt quickly to the use of customised software, e.g., WCCIS,
Corporate Insight Center, MapInfo, Crystal Reporting, Lime Survey, etc.
• Ability to focus for extended periods while manipulating, extrapolating,
and analysing data using spreadsheets, graphs, and multiple data sources simultaneously.
What you will do:
As a Direct Payment Advisor, you will:
• Carry out structured discussions to determine whether a Direct Payment is suitable for an individual before an application is made to Care Practice Forum.
• Evaluate the suitability of the Direct Payment six weeks after implementation, ensuring it remains appropriate, safe, and aligned with the individual’s outcomes.
• Provide clear, evidence-based advice to allocated workers, individuals, carers, and Suitable Persons on the responsibilities and implications of receiving a Direct Payment.
• Assist clients who lack technological capability, by assisting then in logging in to the necessary managed account portal, navigating, and authorising timesheets based on schedules.
• Record discussion outcomes and recommendations in line with Powys County Council policies and within WCCIS or other relevant systems.
• Contribute to wider service improvement by identifying common barriers, risks, or support needs and feeding these into process development or training.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
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