Customer Care Advisor - Fixed Term Contract

• £26,677 per annum plus additional benefits.

• 37 hours per week.

• Fixed term role for 2 years

• Location:  Home-based with occasional travel to the office in Dorchester DT1 2PJ   

• The closing date for applications:  13th August date to be confirmed.

• Talent Discovery Day: If successful you will be required to attend our Talent Discovery Day at our Everdene Office (DT1 2PJ) on the 19th August prior to securing a final interview.

Please note we have multiple Permanent Full-Time and Part-Times roles available so you may be contacted about a different role and contract type. If you are interested in a Part-Time or Fixed Term Contract please state this on your application

Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.

Due to several internal promotions to roles including Training Coordinator, Asset Scheduler/Officer and Lettings Officer etc we are now looking to hire our future Customer Care Advisor's across several roles here at Magna.

The Role and what you take care of:

We are seeking a customer-focused, highly motivated, and approachable Customer Care Advisor with excellent relationship-building skills to join our dedicated Customer Contact team. This role is integral in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your responsibilities will include assessing and understanding customers’ requirements and consistently delivering exceptional service experiences that upholds our Magna values and vision of creating great homes together.

• Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs.

• Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system.   

• Using IT systems to provide solutions and help answer queries. 

• Liaising with contractors and wider work colleagues and partners.

What you need to be successful:

• Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.

• IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents. 

• Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast paced accurate decisions to fulfil customer need.    

• Act calm under pressure and spot trends – role modelling what great customer experience looks like.  

• Enjoy learning in a dynamic and fast paced environment, whilst embracing challenge.

• Full training will be provided (Training will take place on site and virtually).

Applicants with transferable skills are encouraged to apply.   

For an informal discussion about this post, please contact:   View email address on magnahousing.teamtailor.com

To apply, please follow the link attached to this advert.   

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.