Level 3 Business Administration Apprentice (Lettings & Property Management Assistant)

Summary

We're looking for an enthusiastic, motivated and people-focused Apprentice Lettings & Property Management Assistant to join our friendly team. This is an exciting opportunity to gain hands-on experience across all aspects of residential lettings and property management while working towards Level 3 Business Admin.

Wage

Competitive

Competitive wage offered

Training course

Business administrator (level 3)

Hours

Newcastle City Centre Hours: Minimum 30 hours per week (including one day at college).

30 hours a week

Start date

Sunday 20 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of our team, you'll receive full training while assisting with a wide variety of tasks, including: 

• Responding to property enquiries from prospective tenants
• Contacting applicants and arranging property viewings
• Liaising with applicants, landlords and tenants throughout the letting process
• Preparing tenancy documentation and completing referencing using our in-house systems, including Goodlord
• Carrying out property viewings, routine inspections, inventories and check-out inspections
• Supporting the management of our property portfolio by responding to maintenance enquiries
• Liaising with a wide range of contractors to arrange repairs and maintenance works
• Processing contractor invoices and updating our property management systems
• Monitoring compliance and ensuring safety certificates are obtained and renewed on time
• Welcoming clients and visitors to the office, providing a professional first impression
• Editing property photographs and preparing listings for marketing
• Providing general administrative support to the team and assisting wherever needed

Where you'll work

95A PERCY STREET
NEWCASTLE UPON TYNE
NE1 7RW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NCG

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

4 days per week at Everbest Properties.

1 day per week at Newcastle College.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working
• Initiative