Customer Service Officer

Customer Service Officer

Do you have great customer service skills? Are you looking to work in a busy team environment?

Do you have great attention to detail and the ability to process information quickly?

If so, NSL have a fantastic opportunity for a Customer Service Officer to join our Customer Service team, responsible for providing an essential interface with the local Council, Stakeholders and public.

Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.

What you’ll be doing

• Supporting the Customer Service Supervisor in the implementation and maintenance of quality systems ensuring that best practice is identified and disseminated throughout the operation
• Responsible for the processing, maintaining and updating of all calls, permits and notices
• Ensuring customer enquiries are handled quickly and efficiently
• Dealing with public enquiries and complaints in verbal and written form
• Advising the public on payment/appeal methods and other issues regarding enforcement action taken on their vehicle.

What you’ll need

• Ability to work well in a team and independently when necessary
• Excellent communication skills both written and verbal
• Focus on issue resolution and maximising customer satisfaction
• High level of computer literacy in Microsoft Office, including, word excel and outlook
• Effective written and verbal communication skills
• Strong administrative skills

What’s in it for you

• First Class Training & Development Opportunities
• Flexible shifts for better work–life balance
• Full training and development
• Competitive leave plus Bank Holidays
• Pension and Death in Service benefit
• Recognition for your hard work

Marston Holdings (including our NSL brand) delivers leading technology-enabled services to support communities, government and private sector partners. Our Transportation team helps keep streets safe, accessible, and welcoming — you’ll recognise us as the friendly faces out and about in your local area.

All offers are subject to DBS clearance. We are an equal-opportunity employer committed to inclusion and fairness for all.

INDHP