Aftersales Advisor

Mervyn Stewart Belfast Division

Excellent remuneration package with bonus opportunities

Do you want to be part of an ever growing, family run company within the motor trade? Here in Mervyn Stewart Belfast Division we are pleased to be able to offer an excellent opportunity for a permanent Aftersales Advisor to join our team. We want you to be part of our excellent team as a key point of contact with customers.

We are a looking for a talented, pro-active, motivated administrator looking to broaden skills and knowledge within the motor industry. This will be a varied role for the successful candidate, working in a company where employees are the heart and soul of the business delivering the highest level of customer service to all our customers. You can help deliver that fabulous right first, and every, time service our customers know us for.

Interested? Then read on for more details about the position

About The Role

Key Responsibilities

• Champion an outstanding customer service experience across our service and parts departments.
• Efficiently manage vehicle bookings and coordinate courtesy car arrangements.
• Collaborate closely with our workshop team, ensuring all job card requirements are met.
• Oversee the precise ordering and inventory management of parts stock from manufacturers, ensuring availability for technicians.
• Return warranty parts in strict accordance with manufacturer guidelines.
• Actively promote and sell our range of products and services to customers.

What You'll Bring

• A self-motivated, articulate, and professional approach to your work.
• Excellent organisational and communication skills, vital for customer and team interactions.
• A collaborative spirit, thriving in a team environment to meet deadlines, achieve targets, and maintain positive customer relations.
• At least one year of experience within the motor industry, with relevant role experience preferred.
• IT proficiency and a full, valid UK driving licence are essential.
• Franchise motor trade experience is desirable, though not essential.

The Rewards

• A competitive industry salary, reflective of your experience and knowledge.
• Excellent uncapped bonus opportunities.
• Access to manufacturer training and development programmes.
• A permanent, full-time role (40 hours per week).
• Company Pension Scheme.
• 30 days holiday, including public holidays, increasing with long service.
• Health, Wellbeing, and Discount Shopping Membership.
• Employee discounts.
• Long service recognition.
• Staff celebration events and company awards.
• A company culture that values recognition and inclusion.
• Company uniform/PPE where applicable.

Mervyn Stewart is an equal opportunities employer. We are committed to providing quality, secure employment in an atmosphere free from aggression and hostility, appreciating the efforts and recognising the application and achievement of all our colleagues.

Required Criteria

• Ability to work as a member of a team to achieve deadlines, maintain good customer relations and targets
• Full valid UK driving licence
• IT literate
• You should be self-motivated, articulate and professional
• Good organisational and communication skills

Desired Criteria

• Relevant Franchise motor trade experience
• Previous experience within the motor industry for minimum 1 year

Skills Needed

Customer Service, Data Entry and Basic Computer Skills, Ability to Identify and Anticipate needs, Time Management/Organisational skills, Verbal and Written Skills, Teamworking

About The Company

Welcome to Mervyn Stewart one of Northern Irelands long established family run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance. Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.

Company Culture

At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with manufacturers Suzuki and MG.

Company Benefits

At Mervyn Stewart we have over 80 talented staff across our various sites; at its heart Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40-years’ service with the company.

At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support. The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance. From our holiday purchase scheme to our staff recognition awards, we want you to feel comfortable in a role and a company where you are not just an employee but a valued, known, member of the team.

Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Open office, Competitive salary, Long service recognition, Perks Card, Wellbeing Scheme, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events, Company employee App

Salary

Not disclosed