Customer Service Apprentice

Summary

As a Front of House Apprentice, you will be one of the first points of contact for customers, ensuring every guest receives a warm welcome and excellent service throughout their visit. This is a fast-paced and varied role that requires a positive attitude, strong customer service skills, and the ability to work as part of a team.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Customer service practitioner (level 2)

Hours

5 days per week, shifts between 9.00am and 7.00pm (including weekends). Please note that these hours are just estimates for now, as they are not currently open for business, and the hours may fluctuate depending on how Flip Air Ltd is running.

30 hours a week

Start date

Monday 20 July 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Greeting and assisting customers upon arrival
• Providing excellent customer service at all times
• Taking food and drink orders & checking customers in
• Waiting tables and clearing tables
• Operating the till and handling payments
• Maintaining cleanliness throughout customer areas
• Assisting with party bookings and special events
• Monitoring customer flow and helping ensure the venue operates efficiently
• Following all health and safety procedures
• Supporting colleagues and management when required
• Looking for candidates who are happy to be part of their social media pages and are comfortable being on camera
• Minimum of 6 hours per week spent on apprenticeship work and training

Where you'll work

Dewsbury
WF12 9AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CT SKILLS LIMITED

Training course

Customer service practitioner (level 2)

What you'll learn

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

• You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience
• You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer

Requirements

Desirable qualifications

GCSE in:

None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Customer care skills
• Initiative
• Logical
• Non judgemental
• Organisation skills
• Patience
• Problem solving skills
• Team working