Waiting List Clerk - Public Dental Service

Job Advert

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

An exciting opportunity has arisen within the Public Dental Service for a motivated and organised individual to join the administrative team as a Waiting List Clerk.

The Public Dental Service provides care for patients with additional needs, including those with complex medical conditions, those requiring additional support, or those who are unable to access routine dental services.

This role plays an important part in supporting equitable access to dental care across the community through the effective management of patient waiting lists.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

• This is a full-time permanent post working 36 hours per week
  
• These hours will be worked Monday to Friday
  
• You will be based at Glasgow Dental Hospital, G2 3JZ

Key responsibilities:

You will be responsible for the effective management and maintenance of waiting lists, ensuring patients are scheduled in line with clinical priority and national waiting time standards.

You will undertake accurate data entry, arrange appointments, respond to patient enquiries, liaise with clinical teams, and support ongoing waiting list validation processes.

Working as part of the administrative team, you will help ensure the efficient delivery of community-based dental services by maintaining accurate records and providing a high-quality administrative service.

Knowledge, training, qualifications and/or experience required to do the job:

• Experience of working in an administrative or clerical role.
• Excellent organisational skills with the ability to prioritise workload effectively.
• Strong attention to detail and a high level of accuracy in data entry.
• Good communication and interpersonal skills.
• Experience of appointment scheduling and managing waiting lists is desirable.
• Confidence in using NHS or other computerised information systems.
• Ability to work collaboratively with clinical and administrative teams.
• Understanding of confidentiality and the appropriate handling of sensitive patient information

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact: Lesley Russell - Waiting List Manager on View phone number on apply.jobs.scot.nhs.uk or View email address on apply.jobs.scot.nhs.uk

Details on how to contact the Recruitment Service and the Recruitment Process:

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various” , we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community . We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.