Salary: Competitive | Company Benefits
Location: Walsall, West Midlands
Contract: Full Time | Permanent | 37 hours per week
Echo Managed Services and its subsidiary Aptumo support water companies globally to deliver effective customer service and drive retail operation efficiency through end to end customer service and water billing software offerings.
The Role
Working closely with clients, technical teams, and product specialists, you will translate business needs into clear, actionable requirements and support delivery across the full project lifecycle.
This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is confident engaging with stakeholders at all levels to drive successful outcomes.
Key Responsibilities
- Support end-to-end implementation of SaaS billing and CRM solutions across discovery, design, UAT, and go-live
- Capture, prioritise, and refine business requirements into high-quality user stories, acceptance criteria, and functional specifications
- Act as the key liaison between clients and technical teams, ensuring clarity and alignment on requirements and solutions
- Maintain and groom client backlogs, contribute to product improvements, and support roadmap discussions
- Analyse issues, assess change requests, and identify opportunities to enhance products and processes
- Clearly communicate complex concepts to non-technical audiences and support client understanding and adoption of solutions
What You’ll Need
- Minimum 6 years’ experience as a Business Analyst, including working with international/offshore teams
- Bachelor’s degree in Business, IT, Operations, or a related field
- Business Analysis certifications (e.g. CBAP, CCBA) are advantageous
- Experience with both Agile and Waterfall methodologies
- Proficiency in Jira and Confluence, with experience using process modelling tools (e.g. Visio)
- Familiarity with tools such as Lucidchart or Miro
- Strong analytical, communication, and stakeholder management skills
- Experience with utility billing systems and CRM platforms (Salesforce)
What You'll Get
- Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
- Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
- Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
- Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
- Professional Development: Hands-on training and ongoing career development opportunities
- Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
- Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.
We are committed to building a team that reflects the diversity of the communities we serve.
We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.
We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
Vacancy posted 12 days ago
Similar jobs that could be interesting for youBased on the Business Analyst in Walsall, West Midlands vacancy
£60k per annum
...Transformation Business & Process Analyst Location: Home-based with UK travel Help shape the future of HR at Lifeways We're transforming the way we work. As the UK's largest supported living provider, we're embarking on a major HR transformation programme to simplify...SuggestedFull-timeFixed-term contractRemoteWork from home£58.41k - £62.85k per annum
...understand challenges, uncover opportunities, gather requirements, and support option development. Lead and manage a team of Business Analysts, conducting regular one-to-ones, fostering a community of practice, and embedding peer review and best practice standards. Collaborate...SuggestedPermanent£35k per annum
...About the role... We are currently recruiting for an IT Service Delivery Analyst vacancy within our IT team. The role in based from our Customer Support Centre in Walsall and offers the opportunity for hybrid working. The IT Service Delivery Analyst will support the...SuggestedFull-timeApprenticeshipHybrid working1 day/week- £39k - £52k per annumEstimated...RAC has an exciting opportunity for a Finance Analyst to join our Roadside Operations Finance team, supporting performance across a critical area of the business. This is a hands-on role in a fast-paced environment, where you’ll deliver high-quality reporting and insight...SuggestedLong-term contractFull-timeHybrid workingOn-siteProbationary periodFlexible hours
£49.99k per annum
...Network Finance Business Partner Contract: Permanent / 37.5 hours per week Salary: £49,993.85, plus car or cash alternative and bonus Location: Smethwick DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing...SuggestedPermanentFull-time- ...Job Summary We are seeking a results-driven Operations Manager to oversee our day-to-day business activities and ensure peak operational efficiency. In this role, you will streamline workflows, manage diverse teams, and optimize resources to drive productivity and profitability...
£35k - £37k per annum
...demand for our fantastic new ranges of trucks and vans. We are seeking a dynamic and results-driven experienced Commercial Vehicle Business Development Manager (HGV Trucks and LCV Vans) to join our team. This pivotal role involves identifying new business opportunities for...- £45k - £59k per annumEstimated...metal framing, and security products and solutions. Who we are looking for Atkore UK is looking for a Rail and Infrastructure Business Development Manager who is responsible for Engagement with consultants, specifiers & end users to establish specification opportunities...Monday to Thursday
- £38k - £51k per annumEstimated...Disability Confident Employer. Job Description The TMO Analyst supports the effective and efficient delivery of the change... ...well as this we recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service...Full-timeOn-site
£70k per annum
Operations Manager A hands-on leadership role at the heart of specialist vehicle manufacturing. If you want to own the full operation - production planning, supply chain, facilities, and a team of people who build something genuinely unusual - this is worth a look. About...PermanentFull-timeMonday to Thursday5 days/week- £43k - £58k per annumEstimatedAbout this Role Work where it matters most, achieve what matters more Be part of a team where passion meets purpose, as we work together where the challenge is greatest to change the lives and build the futures of children and young people. At Ormiston Forge Academy...PermanentFull-timeFlexible hours
£60.19k - £63.83k per annum
...Closing Date: 12/07/2026 Sandwell Council’s Finance and Transformation Division is seeking an experienced Strategic Finance Business Partner (Place OR People)to join its team on a full-time, permanent basis based from its Oldbury office. The organisation is operating...PermanentFull-timeHybrid workingOn-siteImmediate startMonday to Friday- £26k - £35k per annumEstimated...Operations Manager with a strong background in fashion or textiles. This role is central to the smooth day-to-day running of the business and requires someone who can confidently act as the link between the Director and the wider team. The ideal candidate will bring industry...Full-timeOn-site
£75.2k per annum
Company: HOUSING 21 Job Type: Permanent, Full Time Salary: £75195/annumPermanentFull-time£33k per annum
...interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability. SGS’s Business Assurance division helps companies build trust and manage risk through certification, audits, training, and advisory services—...PermanentFull-timeOn-siteImmediate startMonday to Friday£19.23 per hour
Company: THE BEST CONNECTION Job Type: Permanent, Full Time Salary: £19.23/hourPermanentFull-time£60k - £65k per annum
...high-performing production environment Commercial & Financial Management Develop and manage operational budgets in line with business objectives Monitor costs, investigate variances, and drive cost-effective performance Support strategic planning and capital investment...Permanent- £35k - £45k per annumEstimated...solutions, and we're on an exciting growth journey, looking for top talent to help us accelerate our expansion. We are not just building a business; we are creating a workplace where ambition and enthusiasm are rewarded and where every individual can make a lasting impact. We...PermanentFull-time
£80k - £95k per annum
...influence at the highest levels, align cross-functional teams, and ensure improvement activity delivers measurable impact aligned to business and regulatory commitments. We know flexibility matters, so this role offers a hybrid working approach, with the flexibility to be...Long-term contractFull-timeHybrid workingFlexible hours£35k - £42k per annum
...Overview Business Development Manager – Catering Equipment & Services Midlands & North | £38k-£42k + £15k OTE (capped) | + Car/Allowance We’re working with a globally recognised brand that supplies everything from PPE, clothing, and cleaning solutions to cutlery, tableware...£40k - £45k per annum
Company: JOINING CAREERS EDUCATION Job Type: Permanent, Full Time Salary: £40000 - £45000/annumPermanentFull-time£45k - £55k per annum
...you and your team are financially rewarded? Then we may have the opportunity for you..... We are seeking to recruit an effective business manager to manage a solid businesses with good potential for further growth. The Company •A market leading business in their...Permanent- £42k - £53k per annumEstimated...Contact Details Pony Sameday Limited 140 Bridgeman Street Town Wharf Business Park Walsall WS2 9NW United Kingdom (***) ***-**** (Freephone 24/7) ***email_hidden*** For instant quotes, please call us 24/7. For general inquiries, email us and we'll reply within...Full-timeOn-siteImmediate startNight shift
- About the role As the Assistant Branch Manager you will work between Bearwood and Oldbury supporting the Branch Managers in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will...
£42k - £44k per annum
Overview Join Our Winning Team as a Branch Sales Manager/Sales Office Manager! Mon-Fri 08.00- 17.00 About Us: Are you ready to make a mark in the construction materials industry? Our client, a leading distributor with a network across the UK, is seeking a dynamic Branch...On-siteMonday to Friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Business Analyst. Be the first to apply!
Related searches
- nhs business analyst Walsall, West Midlands
- business analyst power bi sql python fintech Walsall, West Midlands
- records management analyst Walsall, West Midlands
- business analyst logistics Walsall, West Midlands
- business strategy consultant Walsall, West Midlands
- business analyst insurance Walsall, West Midlands
- business analyst charity Walsall, West Midlands
- business analyst tech Walsall, West Midlands
- manufacturing business analyst Walsall, West Midlands
- business analyst Walsall, West Midlands