Service Desk Analyst
Glasgow - Hybrid
Competitive salary - 12-month FTC VIQU is working with a leading global professional services organisation to recruit a Service Desk Analyst to join their IT Service Desk function. This Service Desk role will focus on delivering hands-on technical support, incident resolution, and service request fulfilment within a complex enterprise environment, ensuring high-quality IT service delivery across multiple locations. You will support day-to-day Service Desk operations, including troubleshooting, user support, device management, and remote working solutions, while contributing to service improvement and IT transformation initiatives. Key Responsibilities of the Service Desk Analyst role: * Provide first and second-line IT support across hardware, software, and service requests within the Service Desk
* Deliver support via phone, email, remote tools, and floor-walking as part of a rota
* Troubleshoot and resolve incidents, escalating in line with Service Desk ITIL processes
* Support onboarding/offboarding, including setup and deployment of user equipment
* Manage laptops, mobile devices, and remote working tools
* Assist with AV/VC support and general workplace technology issues
* Maintain accurate user administration and support hardware lifecycle management
* Contribute to Service Desk improvements and IT projects Key Requirements of the Service Desk Analyst role: * Experience in an IT Service Desk or IT Support role
* Strong troubleshooting and problem-solving skills
* Excellent communication and customer service skills
* Ability to work under pressure and prioritise effectively
* Knowledge of ITIL processes
* Experience with Microsoft Office 365 and common workplace technologies
* Able to work independently and as part of a team Apply now to speak with VIQU IT in confidence, or reach out to Fay Toomey via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if their referral is successful (terms apply). For more opportunities, follow us on LinkedIn @VIQU IT Recruitment. Service Desk Analyst
Glasgow - Hybrid
Competitive salary - 12-month FTC
Glasgow - Hybrid
Competitive salary - 12-month FTC VIQU is working with a leading global professional services organisation to recruit a Service Desk Analyst to join their IT Service Desk function. This Service Desk role will focus on delivering hands-on technical support, incident resolution, and service request fulfilment within a complex enterprise environment, ensuring high-quality IT service delivery across multiple locations. You will support day-to-day Service Desk operations, including troubleshooting, user support, device management, and remote working solutions, while contributing to service improvement and IT transformation initiatives. Key Responsibilities of the Service Desk Analyst role: * Provide first and second-line IT support across hardware, software, and service requests within the Service Desk
* Deliver support via phone, email, remote tools, and floor-walking as part of a rota
* Troubleshoot and resolve incidents, escalating in line with Service Desk ITIL processes
* Support onboarding/offboarding, including setup and deployment of user equipment
* Manage laptops, mobile devices, and remote working tools
* Assist with AV/VC support and general workplace technology issues
* Maintain accurate user administration and support hardware lifecycle management
* Contribute to Service Desk improvements and IT projects Key Requirements of the Service Desk Analyst role: * Experience in an IT Service Desk or IT Support role
* Strong troubleshooting and problem-solving skills
* Excellent communication and customer service skills
* Ability to work under pressure and prioritise effectively
* Knowledge of ITIL processes
* Experience with Microsoft Office 365 and common workplace technologies
* Able to work independently and as part of a team Apply now to speak with VIQU IT in confidence, or reach out to Fay Toomey via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if their referral is successful (terms apply). For more opportunities, follow us on LinkedIn @VIQU IT Recruitment. Service Desk Analyst
Glasgow - Hybrid
Competitive salary - 12-month FTC
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Service Desk Analyst in Glasgow vacancy
- ...role will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole... ...restricted to ~Day-to-day user support and liaison with IT Service Desk in other Ashurst offices to resolve issues ~Management/support...SuggestedPermanentFixed-term contractOn-siteRemoteMonday to FridayFlexible hoursShift workRotating shifts
- £40k - £52k per annumEstimatedAt CGI, we deliver critical digital services that connect people with essential public services, driving meaningful outcomes at scale. As a Software Support Analyst, you will play a pivotal role in ensuring the stability, performance, and continuous improvement of high-profile...SuggestedFull-timeHybrid working
- £27k - £35k per annumEstimated...Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders...SuggestedPermanentFull-timePart-timeTerm-timeFlexible hours
- ...systems work, to provide technical support in investigating and resolving issues, and triaging requests. As Wealth Platform Support Analyst, your responsibilities will include among others: Level 2 technical support of our core Wealth Management platforms Work with...SuggestedFull-timeHybrid working
- £33k - £44k per annumEstimated...purchase orders for maintenance activities, ensuring correct coding and audit traceability Support reconciliation of goods receipts, service entries, and supplier queries Maintain statutory compliance documentation for regulated assets and identify documentation gaps...Suggested
- £44k - £59k per annumEstimatedThis is a technical leadership role within our Environmental Water Quality Team, with flexibility on location for the right candidate. You will work within a core of scientific and engineering specialists, supporting clients primarily across the water sector, as well as the...PermanentFull-timeHybrid workingFlexible hours
£52.85k - £61.47k per annum
...Job Advert Senior ICT Support Analyst (Ref: 250647) Band 7 (£52,845 - £61,466) Fixed-Term Contract/Secondment for 12 Months Full... ...and capability. This is an exciting time to join the Digital Services Group (DSG) and support us in achieving our future vision for HIS...Full-timeFixed-term contractHybrid workingOn-siteRemoteFlexible hoursNight shift£29.37k per annum
Company: ANDERSON KNIGHT Job Type: Permanent, Full Time Salary: £29370/annumPermanentFull-timeNight shift£12.6 per hour
...pride in the campus estates/ facilities environment, assisting with Health and Safety in the workplace, and providing the best technical service to students and colleagues. Key accountabilities Student technical support and experience ~ Offer front-line exemplary...Hourly payImmediate startFlexible hoursWeekend workAfternoon shift- £49k - £63k per annumEstimated...facilitation, process observation, and performance analysis, helping to identify improvement opportunities, improving operational flow and service delivery with excellent communication skills. RESPONSIBILITIES Embed Operational Excellence principles and standard ways of...Long-term contractPermanentFull-timeHybrid workingFlexible hours
- Role Title: Data Business Analyst Location: Glasgow Duration: 31/12/2026 Work setup: 2 days onsite/week Rate to SSC (including... ...solutions. The role focuses on optimizing customer, sales, and service processes using CRM platforms, with exposure to Salesforce, while...2 days/week
- £36k - £46k per annumEstimated...seeking someone to join our team as a Business Continuity Support Analyst. You will support the Business Continuity (BC) Planning team in... ...1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and...Full-timeFlexible hours
- ...seeking an experienced Applications Support Analyst to provide general application support... ...Triage, diagnose, and resolve incidents and service requests relating to business and... ...stakeholders and internal teams (Service Desk, Infrastructure, Engineering) to ensure effective...Full-timeFlexible hours
- £29k - £39k per annumEstimated...operations around the world, our client provides integrated specialty services to the global energy, industrial, and infrastructure markets.... ...Suite functional experience. Experience in a business analyst or support analyst role. Excellent documentation and interpersonal...Permanent
- £25k - £32k per annumEstimated...leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they...Monday to FridayFlexible hoursNight shift
- £29k - £39k per annumEstimated...leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they...Monday to Friday
- £45k - £58k per annumEstimated...process reviews / deep dives to ensure controls within the COO teams remain adequate and robust. Experience gained within a financial services institution especially in Operations is advantageous but not essential. Working knowledge of Microsoft Office packages: Minimum...PermanentFull-timeHybrid working
- £45k - £57k per annumEstimated...you be doing? We’re seeking a talented individual to join our Service Protection team in Glasgow, which is responsible for supporting... ...opportunities to further develop your career. As Service Protection Analyst, your responsibilities will include among others: Release...Full-timeHybrid working
- £28k - £36k per annumEstimated...Job Description Role: Service Desk Support Engineer Career Level: Senior Analyst Location: Glasgow, London Travel/Mobility Requirement: Flexibility to travel to client site where required Accenture is a leading global professional services company, providing...Full-timeHybrid workingRemoteShift workRotating shifts
£28.03k - £31.24k per annum
...University Services Information Services Research Information Assistant Vacancy Reference: 200293 Salary: UofG Grade 5, £28,031 - £31,236 per annum. The University of Glasgow has been changing the world for more than 572 years. Today, we are one of the...Full-timeFixed-term contract£26.12k - £26.74k per annum
...in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and...Full-timeImmediate startWork from homeShift work£26.44k per annum
...&D Trainer supporting you. Remote working: Fully Remote working following first 2 months of in office support. Wescot Credit Services are seeking dedicated Call Centre Agents to join our First Direct team, this is an exciting opportunity to become a valued member of...Extra incomeSummer workOn-siteRemoteMonday to FridayShift work- ...Your new company You will be joining a busy and fast-paced Control Room environment within a large, Glasgow-based public service organisation. This team provides critical out-of-hours and emergency support across a range of services, ensuring the safety and wellbeing of...Hourly payFull-timeTemporaryShift workNight shiftRotating shifts
£25k per annum
Company: CCA RECRUITMENT GROUP Job Type: Permanent, Full Time Salary: £25000/annumPermanentFull-time£31.79k - £35.33k per annum
Govanhill Housing Association provides a comprehensive range of services focused on the needs of tenants and owner occupiers in the Govanhill and Merrylee communities. We carry out acquisition and improvement of tenemental stock as well as delivering a new build programme....Fixed-term contractImmediate start£18.42k - £19.71k per annum
...the successful candidate to display our school values of kindness, ambition and creativity. On completion of additional years of service by 1 January of each year, following the anniversary of the date of appointment, your term time salary will be adjusted to include a...PermanentPart-timeTerm-time- £47k - £61k per annumEstimated...observation camera solutions for the global small satellite market. Committed to excellence and innovation, we deliver superior products and services to our worldwide customer base. We are seeking a technically confident engineer who enjoys working at the intersection of complex...Full-timeHybrid workingRemote
- £42k - £56k per annumEstimated...We’re looking for a Principal Data Analyst to play a critical role in strengthening analytical capability across a fast-paced, portfolio-based business navigating changing audience behaviours and increasing market competition. This role sits at the centre of decision-making...Shift work
- £30k - £41k per annumEstimated...public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell). ~ Hybrid working options... ...s the role? We are seeking a highly capable Asset & Reporting Analyst to manage and analyze stock and fixed asset data while...40 hours/weekFixed-term contractHybrid workingMonday to Friday
- £52k - £69k per annumEstimated...Trade & Transaction Reporting - Business Analyst / Project Manager Location: Glasgow & Edinburgh (Hybrid) | Practice Area : FRRF -... ...delivering transaction reporting change as a BA or PM within financial services Practical understanding of at least one reporting regime (e.g...PermanentFull-timeHybrid working
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Analyst. Be the first to apply!
Related searches