Apprentice Client Account Administrator

Summary

Are you ready to take your first step into a rewarding business career? The Letting Partnership is offering a fantastic opportunity for an Apprentice Client Account Administrator to join their vibrant and supportive office team where you will earn while you learn and gain a nationally recognised Business Administrator Level 3 Apprenticeship.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday-Friday – 9am-5.30pm with one hour for lunch and including 6 hours for study

37 hours 30 minutes a week

Start date

Tuesday 27 October 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Letting Partnership is a growing business that supports letting agents across the UK, providing crucial support in client money protection and whose stellar reputation has been built on exceptional customer service, dedication and service and this is your chance to join them.

What you will gain:

• The chance to work in a friendly team environment where peer to peer support is actively engaged in, an open-door management policy exists and there will be active assistance and comprehensive training.
• The opportunity to be part of a growing company, whose client base has tripled over the past two years and to be a part of that success.
• A Level 3 Business Administration Apprenticeship which will give you the foundation stones to pursue a successful administrative career.

Key Responsibilities:

• To proactively cultivate and enhance client relationships through all communication types
• To accurately record and receipt tenants rent payments on accounts
• To safeguard tenants deposits
• To ensure daily payments are made to landlords
• To ensure compliance obligations are always met
• To proactively management accounts
• To undertake all training as offered and expected
• To always comply with all health and safety and company compliance policies

Who you will be:

• Someone who is willing to learn not only the apprenticeship course but also the compliance obligations of the company to its clients
• Someone who will fit into a team environment where silo teams work together supporting each other in a harmonious way
• Someone who is resilient and hardworking with a solid work ethic and the desire to contribute positively to the success of the team.
• Someone committed, energetic and who will adapt their style to complement the many personalities they will encounter.

Where you'll work

SUITE B
SECOND FLOOR
3 LIVERPOOL GARDENS
WORTHING
BN11 1TF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHICHESTER COLLEGE GROUP

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Off-the-job training will follow the time allocations outlined in the Occupational Standard.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Math (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Professional
• Reliable
• Positive Attitude
• Friendly
• Good telephone manner

Other requirements

What you need to know:

• This is an in-person role so you need to make sure you can travel daily to the office in central Worthing each day. 
• Please note there is no parking on site although there are frequent buses to the town centre.
• This is an 18-month apprenticeship including end point assessment.
• Learning is work-based and will take up 6 hours in one day for the working week.
• Any required college attendance will be at Crawley College.
• To apply you must have lived in the UK for a minimum of 3 years before the start date of the apprenticeship learning and have authorisation to work in the UK.
• You cannot apply if you already have a qualification equal to or higher than the apprenticeship standard being studied.
• You can apply if you have a higher qualification than the apprenticeship standard in an unrelated subject.
• You should live in the area local to the employer and the college campus offering the apprenticeship.
• This is a combination of work and learning so you will need to commit to the learning and stay at the employers until the apprenticeship is successfully completed.
• Company Benefits include Company Pension, cycle to work scheme, Paycare wellbeing and health scheme and company events, extra holiday days based on length of service