Customer Retention Specialist
£28k - £32k per annumFull-time
Salary: £28,000 – £32,000 + comms – OTE £32-36,000
Our client is the UK’s leading provider of media and magazine distribution services, delivering premium print and digital reading experiences to a wide range of sectors including hospitality, salons, healthcare, and corporate environments. As part of their ambitious growth, they are seeking a Customer Retention Specialist to strengthen their relationships with existing clients, reduce churn, and drive renewal success.
Role Overview
This is a retention-first role focused on engaging with existing customers, ensuring their satisfaction, and encouraging long-term loyalty. You’ll act as a key touchpoint post-sale—working to understand customer needs, address concerns, and offer solutions that support retention and renewal.
You’ll also support the finance team by assisting with occasional payment-related queries or follow-ups, but your main objective is to keep our customers happy, engaged, and coming back .
The Role
Customer Retention (Primary Focus)
- Proactively engage with customers via phone and email to build strong relationships.
- Identify and address reasons for potential cancellations—offering tailored solutions.
- Deliver compelling retention offers and product alternatives to meet evolving needs.
- Track and report retention metrics, customer feedback, and renewal trends.
- Support onboarding and check-in processes to ensure long-term customer satisfaction.
- Work closely with the sales, marketing, and service teams to improve customer journeys and retention strategies.
- Help shape our customer success approach by sharing insights from your conversations.
Credit Support (Secondary/Light Support)
- Assist with occasional follow-up on overdue invoices as part of customer engagement.
- Help resolve basic account-related queries in collaboration with the finance team.
- Ensure accurate notes are maintained on customer records related to billing or retention status.
- Support customer service when necessary
The Person
- Minimum 3 years in a retention or customer success role.
- A confident communicator with excellent listening and persuasive skills.
- Natural relationship builder who can stay calm and professional under pressure.
- Highly organised with strong attention to detail and ability to manage multiple priorities.
- Customer-first mindset with a proactive, problem-solving approach.
- Familiarity with CRM and account management tools.
- Bonus: basic understanding of invoicing or subscription-based services.
Please get in touch with the team on View phone number on kingsgaterecruitment.co.uk for more information or submit your CV using the link below
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Customer Retention Specialist in Leatherhead, Surrey vacancy
- £29k - £37k per annumEstimated...experiences and growing thriving club communities. As a Sales & Retention Manager, you'll be responsible for driving membership growth,... ...where you'll combine commercial thinking, people leadership and customer experience to maximise club performance and deliver sustainable...SuggestedLong-term contractFull-timeFlexible hoursWeekend workAfternoon shift
£26k - £30k per annum
...processing of new, used and fleet vehicle orders To develop effective manufacturer and supplier contact To deal efficiently with customer requests and queries to ensure total customer satisfaction To help retailer to achieve industry-leading standards of process...SuggestedPermanentMonday to FridayFlexible hours£27k - £30k per annum
...understand their needs and provide tailored recommendations. Develop and maintain strong relationships with existing and potential customers. Identify new sales opportunities and create strategies to pursue them effectively. Collaborate with internal teams to ensure...Suggested£13.46 per hour
...stores or oversee operations. If you're after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you! This is more than just a store job! You’ll be the friendly face of Toolstation, helping...SuggestedPermanentPart-timeApprenticeshipSummer work£22.25k - £27.25k per annum
...the office. The successful candidate will be responsible for dealing with incoming new sales enquiries as well as existing renewal customers ensuring a high level of customer care and achieving maximum sales results. This is an exciting opportunity to work with an award winning...SuggestedPermanentHybrid workingOn-site£35k per annum
Salary: £35,000 per annum plus benefits Location: Leatherhead, Surrey Working pattern: Permanent, full time (37 hours per week) Department: Asset Management & Development About the role Transform Housing & Support provides housing and support for socially excluded and ...PermanentFull-timeFlexible hours£25k - £30k per annum
...in keeping projects running smoothly from an administrative and customer service perspective. This is a fast-paced position suited to... ...based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment...Long-term contractPermanentFull-timeOn-site- ...Sales Host, you'll play a key role in growing our membership community by delivering exceptional customer experiences, driving membership sales and supporting member retention. Every interaction is an opportunity to make a positive impact, whether you're welcoming a prospect...Part-timeFlexible hours
- £24k - £31k per annumEstimatedTesco UK • Leatherhead Superstore • Temporary • Working hours Various hours to be discussed • Apply by 11-Oct-2026TemporaryNight shift
£30k - £40k per annum
...Are you an experienced Technical Support Specialist looking for a role where no two days are the same? Our client is an international high... ...a motivated IT Solutions Engineer to help maintain and support customer environments. The role combines customer interaction, technical...PermanentFull-timeRemote£10.85 - £12.71 per hour
...continue to grow and now have over 150 stores around the country. Responsibilities of a Sales Advisor: Delivering exceptional customer service Going ‘the extra mile’ for every customer Recommending the right products or services for our Customers needs Maintaining...PermanentPart-time£8.03 - £12.75 per hour
...As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us. What being a Sales Assistant...Permanent£10.85 - £12.71 per hour
...continue to grow and now have over 150 stores around the country. Responsibilities of a Sales Advisor: Delivering exceptional customer service Going ‘the extra mile’ for every customer Recommending the right products or services for our Customers needs Maintaining...PermanentPart-time- £26k - £35k per annumEstimatedAre you looking for a career that makes a real difference? A role with Achieve together might be the perfect opportunity for a long-lasting, rewarding career in the social care sector. We are looking for team members who are passionate about supporting people, helping our ...
£14.8 per hour
...looking for friendly, enthusiastic Seasonal Sales Advisors to join our team during our busiest time of the year. Whether you're helping customers find the perfect gift, sharing your knowledge of cookware and kitchen essentials, or ensuring our shelves are fully stocked with...Hourly payLong-term contractPermanentTemporaryPart-timeSeasonalShift workNight shiftWeekend workAfternoon shift£25.55k per annum
...look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you. If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading...PermanentFull-timeMonday to FridayShift work1 day/week- £37k - £50k per annumEstimated...Christmas As a Seasonal Team Member, you will be approachable, resourceful and love working with people. Our Team Members enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently during our busy and exciting Christmas...SeasonalFlexible hours
- £35k - £47k per annumEstimated...technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 29 countries. KBR is proud to work with its customers across the globe to provide...Long-term contractFull-timeProbationary period
- We are looking for dependable and detail-oriented individuals to support the cleanliness and hygiene of office environments, including bathrooms and shared spaces. This role plays an important part in ensuring a safe, tidy, and professional workplace. We are currently recruiting...Full-timeFixed-term contractOn-siteImmediate start
- £39k - £50k per annumEstimated...use their strong attention to detail to ensure that each online order is perfectly picked, packed and dispatched for our wonderful customers. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days...Fixed-term contractFlexible hoursShift workRotating shiftsDay shift
£24.85k per annum
...Community Services, the Single Point of Access (SPA) Administrator plays a vital role in delivering a professional, responsive and customer-focused service to patients, families, healthcare professionals and partner organisations . The post-holder will provide an excellent...Full-timeOn-site- £30k - £38k per annumEstimated...join Team OB as a Team Member. OB Team Members are approachable, resourceful and love working with people. They enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently. In this role, you will be required to...Fixed-term contractFlexible hours
- £30k - £41k per annumEstimated...About the role We’re looking for Team Members to join us! As a Team Member, you’ll provide fast and friendly service to our customers, make sure the shop is clean and tidy, and prepare our much-loved products. We serve our customers across a number of different channels...Weekly payPermanentRemoteShift work
- £30k - £40k per annumEstimated...available. About the Role: To be a successful Sales Team Member you will: Offer fast and friendly service at all times helping our customers to find the perfect products Share your passion and knowledge about our amazing products Work in all areas of the store...Full-timeSkilled worker visaFlexible hoursShift work
£8.28 - £12.71 per hour
...Working as part of a fast-paced store team, your top priority will be to offer outstanding service and excellent stock operations to our customers. In return for supporting all Company policies and procedures and having a great attitude to work, we will invest in you and your...Long-term contractPart-timeApprenticeshipSkilled worker visaMonday to ThursdayFlexible hoursShift workWeekend work£26k - £30k per annum
...Customer Support Adviser Customer service opportunity in a growing local business, based in newly fitted, state-of-the-art offices. Receive full product training, with ongoing development and clear progression opportunities Hybrid role - Monday-Friday, with typically...Long-term contractPermanentFull-timeHybrid workingOn-siteRemoteWork from homeMonday to FridayFlexible hours1 day/week- £28k - £36k per annumEstimated...As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding...Full-timeFlexible hours
£30k per annum
About the Role Our client is a well-established and growing business looking to recruit a Customer Service Advisor to join their friendly team. This is a busy and varied role where you’ll be the first point of contact for customers, providing a professional and efficient service...Full-timeMonday to FridayFlexible hours- £34k - £46k per annumEstimatedWe are looking for a Merchandising Administrative Assistant to join Team OB in our Support Office on a 12 month fixed term contract. As a Merchandising Administrative Assistant at OB, you will be responsible for maximising sales through allocating and ensuring stock levels...Fixed-term contractHybrid workingOn-siteWork from homeFlexible hours
£18 per hour
What you’ll do Be a part of a special care team delivering care to our client who is a delightful child with cerebral palsy and global developmental delay, to support him to reach his full potential. We are looking for a kind and gentle candidate who determination and ...Relocation
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Retention Specialist. Be the first to apply!
Related searches
- customer advisor at lloyds banking group Leatherhead, Surrey
- customer success specialist Leatherhead, Surrey
- customer service advisor o2 Leatherhead, Surrey
- customer team member Leatherhead, Surrey
- customer service advisor tesco care Leatherhead, Surrey
- customer service adviser Leatherhead, Surrey
- customer services assistant at national trust Leatherhead, Surrey
- horticulture customer advisor Leatherhead, Surrey
- customer service operative Leatherhead, Surrey
- client service specialist Leatherhead, Surrey