Front of House Manager
We are looking for an experienced Front of House Manager with a proven track record of driving high standards and delivering exceptional guest experiences.
As Front of House Manager, you will lead and inspire the Front of House team, ensuring every guest receives a warm welcome and outstanding service throughout their stay. You will lead with confidence, professionalism and a strong commercial focus, creating a positive and high-performing environment for both guests and colleagues.
The successful candidate will oversee the day-to-day operation of the Front of House department, including Reception, Concierge, Lobby and Nights. You will monitor guest satisfaction, drive departmental performance and ensure brand standards are consistently achieved.
You will be a strong communicator with the ability to motivate and develop your team, building a culture focused on service excellence, teamwork and continuous improvement. Previous experience within a hotel Front of House leadership role is essential, and experience using Opera Cloud would be advantageous.
We are open 7 days a week, 365 days a year, and flexibility is required to work a variety of shifts including evenings and weekends. Shift patterns and contracted hours can be discussed at interview.
If you are looking to develop your hospitality career, we offer nationally recognised apprenticeship programmes alongside comprehensive brand training and development opportunities.
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
Team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast
Discounted stays for friends and family
50% discount when dining in our restaurants and bars
Free meals whilst on duty
Access to high-street discounts on shops, experiences and more
Up to 40% savings through our Cycle to Work Scheme
Generous refer-a-friend bonuses starting from £250
Caring for your health and wellbeing
A calendar of wellbeing activities and initiatives throughout the year
Access to our Employee Assistance Programme, offering free confidential support 24/7
Healthcare Cash Plan options from just £5 per month
Supporting your career growth
Fully funded apprenticeship programmes
Internal development programmes designed to support progression
Monthly and annual service awards recognising your achievements
Fancy joining our team?
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age.
Across the UK, we operate hotels under a range of leading global brands and continue to have ambitious development and growth plans for the future.
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