Front of House Manager

Reception is the first and last thing every guest experiences here — and with 100-200 check-ins on a typical day, that first impression is being made constantly. We're looking for a Front of House Manager who understands what it takes to get that right, shift after shift.

The Role

As Front of House Manager, you'll lead a team of 15 across Reception, Guest Services, Concierge, Lobby and Nights — including a 7-strong Reception team, 2 Guest Services colleagues and a 6-strong Night team. You'll oversee the day-to-day running of the department, working across a high-volume front desk and a busy conference calendar (we typically host 2-3 dinner events a week), while making sure every guest gets a warm welcome and a standard of service that holds up under pressure.

Your responsibilities will include:

• Leading, coaching and developing the Front of House team across Reception, Concierge, Lobby and Nights

• Monitoring guest satisfaction and driving departmental performance against brand standards

• Managing the operational demands of high daily arrival volumes alongside regular conference and event business

• Building a culture of service excellence, teamwork and continuous improvement

• Working closely with other departments — including our spa and gym, used by over 2,000 members — to ensure a joined-up guest experience across the hotel

Previous experience in a hotel Front of House leadership role is essential. Experience using Opera Cloud would be an advantage.

Working Hours

We're open 7 days a week, 365 days a year, so flexibility is required to work a variety of shifts including evenings and weekends. Shift patterns and contracted hours can be discussed at interview.

Supporting Your Hospitality Career Growth

• Nationally recognised apprenticeships, alongside our detailed brand training

• Internal development programmes, designed to support you as you grow within your role

• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated

About the Hotel

DoubleTree by Hilton Chester is a carefully restored 18th-century manor house set within twelve acres of landscaped gardens on the outskirts of the city, just minutes from Chester's historic centre. The hotel features over 200 bedrooms, a Grade II listed conservatory, a full-service spa with indoor pool and treatment rooms, and seven meeting rooms supporting a busy conference and events calendar. Guests can also enjoy the Garden Room & Terrace restaurant, set against the hotel's landscaped grounds.

In addition to competitive rates of pay, we also offer:

• Exclusive discounts for you, your friends and family

• Team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast

• Discounted stays for friends and family

• 50% discount when dining in our restaurants and bars

• Free meals whilst on duty

• Access to high-street discounts on shops, experiences and more

• Up to 40% savings through our Cycle to Work Scheme

• Generous refer-a-friend bonuses starting from £250

Caring for your health and wellbeing

• A calendar of wellbeing activities and initiatives throughout the year

• Access to our Employee Assistance Programme, offering free confidential support 24/7

• Healthcare Cash Plan options from just £5 per month

Supporting your career growth

• Fully funded apprenticeship programmes

• Internal development programmes designed to support progression

• Monthly and annual service awards recognising your achievements

Fancy joining our team?

We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age.

Across the UK, we operate hotels under a range of leading global brands and continue to have ambitious development and growth plans for the future.