IT Support Apprentice

Summary

As an IT Support Executive, you'll provide first and second-line technical support, helping colleagues use systems and tools effectively. Working with the IT Manager and Development team, you'll support infrastructure, system rollouts and software projects. Ideal for a tech-focused problem-solver keen to develop their career.

Wage

£20,000 a year

Training course

Information communications technician (level 3)

Hours

Monday to Friday, exact hours to be agreed between the apprentice and manager.

37 hours a week

Start date

Monday 5 October 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

At Vanaways, we're continually building and improving our own internal software systems to streamline business processes, automate manual tasks and enhance the customer journey.

As part of the IT team, you'll have the opportunity to work alongside our Software Developers, gaining exposure to real software projects.

Depending on your interests and skills, you may become involved in areas such as:

• Software testing and quality assurance
• Identifying bugs and assisting with troubleshooting
• Gathering requirements from internal departments
• System implementation and user training
• API integrations and automation
• SQL databases and reporting
• Power Automate and workflow automation
• Internal web applications and business systems.

This role is ideal for someone who enjoys solving problems, has a passion for technology and wants to build a long-term career within a growing technology-focused business.

Key Responsibilities: 

• Provide first and second-line IT support to colleagues across the business.
• Configure, deploy and maintain Windows devices and mobile technology.
• Support Microsoft 365, Microsoft Entra ID, Intune and Autopilot.
• Troubleshoot hardware, software, network and connectivity issues.
• Manage user accounts, security settings and endpoint protection.
• Support telephony, printers and meeting room technology.
• Maintain IT assets, documentation and system records.
• Assist with employee onboarding and offboarding.
• Work with suppliers and internal teams to resolve technical issues.
• Support system upgrades, software deployments and IT improvement projects.
• Promote security, data protection and compliance best practices.

Where you'll work

68 MACRAE ROAD
PILL
BRISTOL
BS20 0DD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Training course

Information communications technician (level 3)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

You will attend SGS College Filton Campus through a blended learning programme to develop the knowledge, skills and behaviours required to successfully achieve this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 5 and above)
• Maths (grade 5 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative

Other requirements

Desirable Criteria:

Applicants with experience or knowledge in any of the following areas will be viewed favourably:

Microsoft Intune
Windows Autopilot
Microsoft Defender
UniFi networking
RingCentral or other VoIP systems
PowerShell
Power Automate
SQL
HTML, CSS or JavaScript
React, Node.js or other modern web technologies
Git or other version control systems
Cyber security principles and best practices

Please note: We do not expect candidates to have experience in every area listed above. We are keen to hear from applicants who demonstrate a positive attitude, strong problem-solving skills, and a willingness to learn and develop new technical skills.