First Line Manager

Grade: RCS N
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, Rotating Weekly, 0830-1630 & 1100-1900
Location: Coalville, LE67 1UA

Are you an experienced operational leader who can drive performance and continuous improvement? Do you enjoy leading teams, managing KPIs and delivering results in a fast-paced logistics environment?

This role is responsible for taking full operational leadership of a safe and efficient operation, ensuring the achievement of customer, financial and people objectives while embedding OMS standards and a culture of continuous improvement.

✅ WHAT YOU'LL DO

• Lead a safe, efficient and compliant operation, ensuring operational performance meets agreed customer and business objectives
• Manage and review operational KPIs, resource planning, productivity, attendance, quality, service and cost performance, driving corrective actions where required
• Ensure operational standards, work instructions and performance management routines are embedded and consistently followed across the site
• Develop leadership capability through coaching, performance reviews, training compliance and engagement with Excellence School initiatives
• Drive continuous improvement activities, implement operational best practice and support site-wide initiatives that improve performance, service and financial results

✅ THIS ROLE WOULD SUIT PEOPLE WHO

• An experienced logistics, warehousing or supply chain leader with responsibility for operational performance and team management
• Someone who enjoys analysing KPIs, identifying improvement opportunities and leading action plans to deliver measurable results
• A confident people manager who can coach leaders, drive accountability and create a high-performance culture
• An individual who is comfortable working with customers, budgets, resource planning and operational governance processes
• Essential: Previous operational leadership experience within a fast-paced logistics, warehousing, manufacturing or distribution environment, with responsibility for performance, people and continuous improvement

✅ WHY JOIN US?

• Free parking and on-site canteen
• 33 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit to learn more

✅ WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅ BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 31st August. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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