Business Administration Apprenticeship

Summary

We have a great opportunity for a Business Administrator Apprentice to progress to a Care Assessment Coordinator working for a well established Healthcare Provider in Walsall. You will be coordinating and completing care assessments, care planning, reviews, risk assessments, and ensuring that all, person-centred, and compliant care.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am - 5.00pm, and shift work is required.

37 hours a week

Start date

Thursday 30 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Care Assessment Coordinator is responsible for coordinating and completing care assessments, care planning, reviews, risk assessments, and ensuring that all Service Users receive safe, person-centred, and compliant care.

The role will also provide operational support within the Care Office and Scheduling Team, including rota management, emergency cover, liaison with professionals, and participation in the on-call service.

The Care Assessment Coordinator will work closely with Service Users, families, Care Workers, Care Coordinators, Field Care Supervisors, Social Workers, NHS professionals, and Local Authorities to ensure high-quality care delivery and positive outcomes.

The Care Assessment Coordinator plays a critical role in:

• Completing Care Assessments and Reviews
• Developing and maintaining Care Plans and Risk Assessments
• Supporting Care Office Operations
• Supporting Scheduling and Rota Management
• Liaising with Professionals and External Agencies
• Maintaining CQC Compliance
• Supporting On-Call and Emergency Response Arrangements

5 Care Services Ltd operates 24 hours per day, 7 days per week.
Flexibility is essential.

Participation in the on-call rota is required.

Occasional evening and weekend work may be necessary.

The postholder may be required to cover the Care Office and Scheduling Office during periods of annual leave, sickness, vacancies, or operational need.

The Care Assessment Coordinator is responsible for:

• Completing initial assessments for new Service Users.
• Completing reassessments following changes in needs.
  Conducting annual reviews.
• Completing emergency assessments where required.
• Ensuring assessments are person-centred and outcome-focused.
• Develop and maintain comprehensive Care Plans.
• Complete and review Risk Assessments.
• Complete Mental Capacity Assessments where appropriate.
• Ensure Support Plans remain current and accurate.
• Review care packages following incidents, safeguarding concerns, hospital admissions, or changes in need.
• Ensure all documentation is uploaded onto PASS and Care Planner systems.
• Maintain accurate records of all assessments and reviews.
• On call duties.
• Monitoring care delivery.

Where you'll work

THE ENTERPRISE HUB
34 GREEN LANE
WALSALL
WEST MIDLANDS
WS2 8HB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WALSALL COLLEGE

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade C/4 or above)
• Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental