Quality Assurance Manager

Job Title: Quality Assurance Manager

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Location: London
Salary: £38,210 to £41,574 per annum (depending on experience)
Job Type: Permanent, Full Time - 35 hours per week. Working Pattern: Hybrid (40% office-based, remainder remote).
Join ISTD Be part of the Quality Assurance team.
Are you highly organised, detail-focused, and confident working with a range of processes, systems and queries?
Do you enjoy solving problems, providing high-quality outcomes and working with colleagues to review processes and support your team?
The Imperial Society of Teachers of Dancing (ISTD) is looking for a Quality Assurance Manager to join our Quality Assurance team.
This is an exciting opportunity to play a key role in delivering dance examinations and teaching qualifications around the world, supporting teachers and examiners/assessors and our Approved Dance Centres (ADCs). You will be at the heart of our operations, helping ensure all our key result and assessment outcome processes are delivered on-time and to quality.
What Makes This Role Exciting?
Work with colleagues, members, assessment teams and ADCs across the world
Be part of a collaborative and supportive Quality Assurance team
Delivering the assessment results and outcomes that support dancers worldwide
Develop expertise in assessment processes and systems, regulatory compliance and improving processes and procedures
What You Will Be Responsible For
Work with Head of Department on the monitoring of systems and processes to ensure the maintenance of quality and standards and the continuous review of departmental policies and procedures
Manage the operational delivery of the quality assurance function including the maintenance of accurate data and records.
Manage, develop and motivate colleagues in the QA team to support our members and deliver high-quality results.
Oversee efficient, time-dependent delivery of results and certification of qualifications.
Manage the quality assurance activities for our ADCs delivering ISTD regulated teaching qualifications.
Oversee Quality Assurance engagement with ISTD external subject experts, including examiners, lead teams, assessors and external quality assurers.
Manage delivery of assessment activities for ISTD teaching qualifications, including standardisation, moderation and assessment board activities.
Oversee key post-results services for ISTD, including Enquiries and Appeals, Special consideration and Application of Reasonable adjustment processes
Communicating clearly and supporting members to use our processes and policies
Proactively resolving issues and escalating where needed
Who This Role Is Perfect For:
We are looking for someone who thrives in a busy working environment and takes pride in getting things right and supporting others.
You will bring:
Excellent attention to detail and ability to work systematically
Confidence in developing and monitoring processes and systems
Ability to learn requirements quickly
Managing, training and motivating others effectively
Strong organisational and time management skills
A proactive mindset and sound judgement
A collaborative and flexible approach
Positivity when working to firm timescales across a number of areas
Commitment to excellent standards of customer service.
Experience in busy awarding body, standards or operational roles
Exposure to exams, operations, or regulatory compliance
Understanding of qualification, assessment or awarding.
Benefits:
We offer a supportive working environment alongside a comprehensive benefits package:
Flexible hybrid working with adjustable start and finish times on office days to avoid peak travel
37 days paid leave per year (25 days annual leave, 8 bank holidays, plus 4 additional days over Christmas closure)
Pension scheme with employer contributions matched up to 8%
Season ticket loan to support commuting costs
Employee Assistance Programme with 24/7 access to counselling, financial advice, and wellbeing tools
Virtual GP service with unlimited global access, including support for dependants
Life insurance (three times annual salary) plus bereavement and probate support
Additional wellbeing and support services, including medical advice and funeral concierge support
Key Dates:
Closing date: 21st September 2026.
Interviews and Competency-Based Assessment Task: from 28th September 2026.
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Candidates with experience of: Quality Manager, Quality Assurance Lead, Quality Assurance, QA Manager, Quality Assurance Supervisor, QA Supervisor, Operational Improvement Manager may also be considered for this role.