Employment Coach

Salary up to £31,000.00 per annum, experience dependent

Leicester – Full-time

Company Benefits: up to 25 days annual leave + bank holidays - Birthday Day off - long service awards - sabbatical Leave - Pension contributions - Career development opportunities - ability to purchase additional annual leave per year - dynamic and supportive working environment, plus more.

As an Employment Coach, you will support those referred to the Twin Restart Programme, offering motivational guidance to build strong, positive relationships. You will inspire, challenge, and encourage individuals in achieving their career goals.

The ideal candidate will possess outstanding customer service skills, be target-driven, and serve as a motivational adviser. You should demonstrate initiative, resilience, and the ability to solve problems independently while working under pressure. Experience in an advisory or employability-focused role is essential.

Key Responsibilities

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Facilitate a range of assessments with everyone, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals.
• Co-produce personalised action plans featuring SMART targeting to enable positive and timely progression.
• Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
• Where required, provide appropriate training/guidance to customers to help them master digital technologies, for them to engage in guided self-service learning materials and online job vacancies.
• Fully understand the local labour market to source suitable job opportunities.
• Deliver excellent customer service to learners, internal and external stakeholders.
• Develop relationships with key stakeholders to maximise job opportunities, i.e., the Federation of Small Businesses, the Chamber of Commerce, and JCP partnership managers.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.

Skills & Experience

• A good working knowledge of the local labour market in the specified geographical locations
• Experienced in supporting and coaching individuals to achieve their goals
• Ability to work within a target-driven environment
• Knowledge of the recruitment and employability industries
• Committed to equality and diversity

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients, and every member of our team is essential in achieving this.

The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

• All gaps in CVs must be explained satisfactorily.
• Proof of identity and qualifications will be required.
• Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.

We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: View phone number on uk.workus.org or Textphone: View phone number on uk.workus.org

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