Planner/Scheduler

Title: Planner Scheduler

Reports to: Maintenance Operations Manager

Job Purpose:

Responsible for the effective scheduling of maintenance Work Orders to ensure service contract compliance and to maximise productivity, efficiency and utilisation.

Key Responsibilities and Accountabilities:

Planning and Organising

• Assign work orders effectively, efficiently and accurately working with maintenance operatives and maintenance supervisors to ensure maximum productivity, efficiency and utilisation.
• Issue Work Orders and Work instructions to operatives to ensure operatives have sufficient information to perform their duties
• Liaise with other departments and clients
• Assist with the mobilisation of service contracts - assist in the identification of required labour resource
• Assist in identifying peaks and troughs in the Forward Maintenance Plan to enable Account Managers to discuss changes with customers

Liaison with clients

• Frontline customer contact via telephone and email
• Where necessary support clients by answering enquiries and ensuring clients are kept up to date on progress
• Ensures all enquiries from clients are passed to relevant parties

Communication

• Liaise and work with relevant parties to ensure all work activity is planned, organised and carried out to the contract brief
• Communicate constructively and actively seek information
• Assist in the production of reports for management or clients as required
• Communicate in a committed manner, seeking the input of others
• Consult with Supervisors and Operatives, management, clients and other employees

Safety

• Promote and communicate standards/information to colleagues and team members
• Take responsibility for your own health and safety and adhere to all the Company health and safety procedures and policies
• Identify and escalate any hazards, near misses in line with the Company's reporting procedures

Operational Optimisation

• Recommend improvements to working practices
• Able to prioritise multiple and varied challenging situations
• Able to work to deadlines and multitask
• Willingness to help out; assist other team members as required
• Review operatives route planner's with Supervisors/Maintenance Assistant Operations Manager to improve productivity

Commercial

• Provide support to team members and clients as required.
• Improve the productivity of the maintenance contract delivery
• Support in the compilation of area statistical weekly/monthly reports according to business and client needs
• Ensures that image and standards are maintained.