Incident Manager (IT)

At CGI, we help organisations stay secure by delivering world-class cyber security services that protect critical systems and enable business success. As a Incident Manager within our Global Security Operations Centre (GSOC), you'll coordinate the response to security incidents, work with global teams to minimise risk, and help strengthen our security operations. You'll have the opportunity to make a real impact while developing your career in a collaborative and supportive environment. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ?Best Employer? by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you?ll be part of an open, friendly community of experts. We?ll train and support you in taking your career wherever you want it to go. This is a hybrid position. Candidate profile: You'll coordinate the end-to-end management of security incidents, ensuring they are triaged, communicated and resolved effectively. Working with technical teams and business stakeholders, you'll keep incidents on track, provide clear updates and help improve our incident response processes.

• Coordinate security incidents through to resolution
• Prioritise and escalate incidents where required
• Lead incident bridge calls and stakeholder communications
• Track remediation activities and document outcomes
• Identify opportunities to improve incident management processes
• Collaborate with global technical and security teams

Required qualifications to be successful in this role You'll have experience in security or IT operations, with a good understanding of security incident management and IT service management. You'll be an organised communicator who can confidently engage with both technical teams and senior stakeholders.

• Security Incident Management or Incident Management experience
• Knowledge of IT Service Management (ITSM)
• Experience with Remedy or similar ticketing tools
• Strong communication and stakeholder management skills
• Excellent organisational, analytical and problem-solving abilities
• Ability to prioritise multiple incidents and work independently
• Flexibility to participate in an on-call rota

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