Hotel Operations Manager (London Cluster)

Hotel Operations Manager (London Cluster)Apex Temple Court Hotel 1-2 Serjeant's Inn, Temple, London (Central), London, EC4Y 1AG

You will receive a warm welcome into the Apex family on joining us as an Operations Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our senior management team. We believe it is our personality, style and friendliness that makes Apex Hotels.

Role overview:

This is a highly visible role and as the daily face of the Hotel, you will be responsible for overseeing the continual development and delivery of our Apex Brand Values, our guest journey, our brand standards, cost controls, Hotel’s profitability, Health & Safety, Sustainability, & Team culture.

This role will involve operational coverage across a seven-day week rota, as required by the business.  Your main responsibilities are for your home base, though you will be required to operate across our 2 London Hotels, as directed by the Hotel Manager for London, and the Regional General Manager, England. 

You may also be required to assist and support at our sister property in Bath Spa, as and when requested by the Hotel Manager, London & Regional General Manager, England.

Key Responsibilities

Customer centricity

• To be highly visible at key operational times to ensure the drive and enhancement of the customer experience
• Maintain Team focus on ‘the Customer’s need’, individualising and personalising service where possible and encouraging Team initiative
• Ownership of the full in stay and post stay customer service lifecycle, continually reviewing where improvements can be made and following up on customer feedback and addressing service gaps
• Ensure the highest cleanliness standards across all hotel’s areas

Growth & profitability

• Collaborate with HOD’s and Sales to support in following up customer lead opportunities and actively grow the business
• Work with HOD’s to ensure that teams are upskilled and multiskilled in line with business requirements
• Analysis of daily / weekly payroll costs in accordance with forecasted and materialised revenue levels to ensure optimal staffing deployments are managed with overspend corrected within the same trading period
• Ensure effective holiday/sickness/absence management

Employer of choice

• In line with company initiatives, deliver and initiate regular team recognition
• Develop and coordinate a community / social calendar of events for cluster teams
• Support the delivery of regular company wellness initiatives

Strategy delivery

• Ensure F&B strategies, Menu implementation, packages and promotions are delivered on time, and that strategies are simplified, understood, and communicated through to all teams, ensuring delivery of Revenue targets
• Create and ensure a “Sales Team mentality” across all departments (Upselling, cross selling)
• Continuously look for and action cost saving strategies
• Ensure that all operations are running smoothly in tandem with one another

Company Policy and Risk Management

• Ensure all legislative standards of performance are adhered to i.e. Health and Safety, Fire and Food Safety, IT and Accounting Compliance and HR procedures
• Collaborate with Risk and Compliance division to ensure all required training is delivered within timeframes required

Making a difference

• Implement and coordinate initiatives across the cluster in line with the ‘giving something back’ company charter
• Ensure ownership and accountability of our Sustainability Agenda across all departments

About you:

We love to welcome people with different experiences and from different places into our Apex family. To excel within this role, you will:

• Maintain and enhance a guest and team centric culture
• Communicate effectively at all levels both verbally and in writing
• Influence and inspire confidence
• Demonstrate a coaching, supporting and challenging mentality that delivers operational results
• Build effective and productive relationships (internal & external)
• Create an open environment
• Identify and manage best resources to achieve targets
• Translate strategies into practical plans

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 

• 35 days holiday 
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive …… 

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey. 

If you are interested, click apply. We look forward to hearing from you!