Customer Service Administrator

About The Role

Are you a fantastic communicator with customer service experience who loves delivering the best service for your customers and in return is looking for a Company that really values your contribution and can offer award-winning training opportunities? Read on as we may have just the job you are looking for!

We have a new opportunity for a Customer Service Administrator to work on in our service centre. Being the first point of contact for our facilities management (FM) clients and depot network, you will be responsible for; 

• Dealing with all preferred FM clients on a daily basis, via telephone and email
• Inputting/Supplying all quotations and arrange for order cover for all work undertaken
• Liaise with the internal depot network to arrange deliveries/collections
• Regular communication between parties and the client with job updates
• Problem/Query solving for FM clients
• Liaising with end user customer to ascertain their correct needs on site
• Maintaining of all spread sheets with the client and making sure all information is collated and correct moving forward
• Make sure all work is completed to set time lines
• Updating senior management with progress and any issues arising
• Attending internal team meetings and sharing best practice
• Attending external customer meetings with their helpdesks to confirm/implement  best working practices

What can we offer you in return?  You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations. 

What you will need to bring to the Customer Service Administrator role from day one:

• Prior experience in a role where you can demonstrate exceptional customer service skills
• Able to work as part of a team, supporting colleagues
• Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
• Great communication skills – both verbal and written
• Effective administration, planning and organisation skills with strong attention to detail and accuracy
• Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry
• Previous experience in the hire or construction industry would be advantageous but not essential
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality
• Organisation and forward planning skills.

About Us

Why Sunbelt?

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move. 

We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.

Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.