Drainage Engineer

The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.

• Liaise with commercial and domestic customers on site.
• Customer service – engaging with customers in a professional manner.
• Investigate and diagnose issues via site surveys.
• Advise customers as to solutions and implementing accordingly, this may include:
• Drain clearance
• De-scaling and root cutting
• Performing minor excavations and patch lining
• Preventative maintenance
• Use high-pressure water jetters, CCTV camera survey equipment and rods.
• Identify potential concerns and making recommendations to customers for additional work.
• Interpret and work with drainage drawings, operating independently in areas of expertise.
• Drive Brand awareness through professional appearance, interactions and technical knowledge.
• Share knowledge and best practice with colleagues.
• Make recommendations to the Regional Development Managers to the success of the region.
• Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation.

Experience/skills/knowledge

• 2 year’s previous experience of working within the drainage sector.
• Ideally 1 years’ experience/knowledge of plumbing principles
• Drainage tanker experience (preferred)
• Full clean UK driving license with flexibility to travel.
• CSCS card holder (preferred)
• Ability to use a mobile telephone (calls, photo’s, email and CRM Application etc.).
• High-pressure water jetting (HPWJ) certification
• Excellent verbal and written communication skills
• A DBS check will be part of the on-boarding process
• To be able to work as part of an on-call rota providing a 24 hr service.

Characteristics

• Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
• Positive, can-do attitude and ability to problem solve
• Organised, goal orientated and willing to learn
• Able to work on your own and enjoy working outside.
• Motivated
• Customer centric

Brand

DMD UK Drain Doctor