Sales Administrators

Sales Administrator
Based- Birmingham B37
£12.71
Monday-Friday 9-5

Job Summary
We are seeking an organised and proactive Sales Administrator with experience in vehicle leasing and strong knowledge of the Jaama Key2 system. The successful candidate will provide sales administrative support, manage customer communications, and ensure a high standard of service throughout the sales and leasing process.

Key Responsibilities
•    Provide administrative support to the sales and account management teams.
•    Process leasing documentation accurately and efficiently.
•    Use the Jaama Key2 system to manage vehicle and customer records.
•    Liaise with customers, clients, suppliers, and internal departments regarding sales and leasing enquiries.
•    Handle inbound and outbound telephone calls professionally and confidently.
•    Draft and respond to emails in a clear, professional, and timely manner.
•    Maintain accurate records, contracts, and customer information.
•    Prepare quotations, sales reports, and other documentation as required.
•    Monitor order progress and provide updates to customers and clients.
•    Assist with contract administration, renewals, and vehicle lifecycle management.
•    Ensure compliance with company procedures and industry regulations.
Skills & Experience Required
•    Previous experience in a Sales Administrator, Leasing Administrator, or similar role.
•    Experience within the vehicle leasing, fleet management, or automotive industry.
•    Strong working knowledge of Jaama Key2.
•    Excellent written and verbal communication skills.
•    Confident speaking with customers and clients over the telephone.
•    Professional email writing and correspondence skills.
•    Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
•    Strong organisational skills with excellent attention to detail.
•    Customer-focused with a positive and professional approach.
Personal Attributes
•    Highly organised and reliable.
•    Strong problem-solving abilities.
•    Able to work independently and as part of a team.
•    Positive attitude with a commitment to delivering excellent customer service.