Field Service Engineer

About the Role

As a Field Service Engineer, you'll be responsible for supporting customers across the Stoke-on-Trent area, with regular travel to customer sites throughout Stoke-on-Trent, Crewe, Manchester (south of the city), Sheffield and surrounding customer locations. This is a field-based role where you'll install, commission, calibrate, maintain and repair industrial weighing and process instrumentation equipment.

This role offers a high level of trust and autonomy. You'll take ownership of your assigned territory and customer visits while also working alongside fellow engineers on larger installations, heavy lifting activities and more complex service work when required.

Location & Territory

This is a home-based position covering the Stoke-on-Trent region of the UK. To provide effective customer support, candidates should ideally be located within or close to the Stoke-on-Trent area, enabling travel across the assigned territory, including Crewe, Manchester (south of the city), Sheffield and surrounding customer sites.

Why This Role Matters

You'll play an important role in helping customers maximise the performance, reliability and accuracy of critical weighing and process measurement equipment. Your work will directly support operational efficiency, compliance and customer satisfaction across a diverse industrial customer base.

While the role is centred on industrial weighing systems, NOV continues to expand its product portfolio. You'll receive structured in-house training to broaden your technical expertise across additional instrumentation and process technologies, supporting both your professional development and the future growth of the business.

About the Team

You'll join a field service team of approximately 15 engineers working across the UK. Engineers manage their own territories and daily workload while working closely together whenever additional support is needed. Larger installations and more complex service activities are often completed as a team, creating a collaborative environment where knowledge sharing and mutual support are part of everyday work.

Career Development

NOV is committed to investing in your development. You'll receive comprehensive in-house training across both existing and new product lines, allowing you to continuously expand your technical capability beyond weighing systems into wider process instrumentation technologies.

As your experience and technical expertise grow, there are clear opportunities to progress into more senior engineering levels within the business.

About NOV

NOV delivers technology-driven equipment, systems, services and software solutions supporting energy production and industrial operations worldwide. Through engineering expertise, innovative technologies and local service capabilities, NOV helps customers improve safety, efficiency, reliability and operational performance.

Why Join NOV

Home-based field service role covering the Stoke-on-Trent region of the UK

High levels of autonomy with the support of an experienced and collaborative team

Comprehensive technical and product training with opportunities to broaden your expertise

Exposure to a growing portfolio of industrial weighing and process instrumentation technologies

Clear opportunities for technical career progression

Join a global organisation committed to innovation, quality and customer success

Diversity & Inclusion

At NOV, we are committed to creating an inclusive workplace where everyone can thrive. We value diversity in all its forms and believe that different perspectives drive innovation and success. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, nationality, disability, sexual orientation, gender identity, religion, or any other characteristic protected by applicable law.

• Perform scheduled calibration, commissioning and breakdown support for industrial process weighing systems at customer sites.
• Diagnose faults and carry out repairs on weighing equipment, balances and associated systems.
• Install, commission and calibrate belt weighing systems, boiler leak detection systems and related equipment.
• Calibrate process instrumentation including temperature, pressure, conductivity and pH equipment.
• Complete service reports, calibration certificates and all required documentation before leaving customer sites.
• Deliver a professional, customer-focused service while building strong relationships with customers.
• Work independently across your assigned territory while collaborating with colleagues on larger installations and complex service activities when required.
• Ensure all work is completed in accordance with NOV Health, Safety, Environmental and Quality standards.
• Attend technical training and support activities at NOV facilities when required.
• Travel throughout the assigned territory, including occasional overnight stays where business needs require.
• Participate in occasional Saturday working to support customer requirements when operationally necessary.

Essential Qualifications

Education

• Time-served Engineer.
• ONC or equivalent qualification in Electrical or Electronic Engineering.

Experience

• Previous field service experience involving calibration, commissioning or servicing of industrial process weighing equipment.
• Experience diagnosing faults across a range of weighing systems, including balances and platform scales.
• Experience working independently at customer sites.
• Willingness and ability to travel throughout the assigned territory, including occasional overnight stays.

Technical Skills

• Strong fault-finding and diagnostic skills.
• Mechanical and electrical service experience.
• Ability to interpret technical information and apply practical engineering solutions.
• Commitment to working safely and maintaining high quality standards.

Personal Skills

• Strong customer focus and professional communication skills.
• Ability to prioritise workload and perform effectively under pressure.
• Self-motivated with the ability to manage your own workload.
• Collaborative team player with a willingness to support colleagues when required.
• Eagerness to learn new products, technologies and calibration disciplines.

Preferred Qualifications

• HNC in Electrical or Electronic Engineering.
• Experience calibrating process instrumentation, including pressure, temperature, conductivity or pH equipment.
• Experience working with flow meters or other industrial instrumentation.
• Experience within food manufacturing or other industrial process environments.
• Broader experience of industrial process control systems.