ServiceNow Enterprise Business Services Transformation Lead - Managing Consultant - London

ServiceNow Enterprise Business Services Transformation Lead - Managing Consultant - LondonReference Code: 525844-en_GBContract Type:PermanentProfessional Communities: Strategy & Transformation

CAPGEMINI INVENT

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Business Technology is Capgemini Invents technology consulting and transformation advisory practice. Within Business Technology, our AI & Digital Acceleration team focuses on helping our clients deliver technology transformation programmes for business value and optimise the effectiveness and impact of their IT capability.

We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow-enabled enterprise operations transformation programmes and grow the Business Technology portfolio within our clients

As a Managing Consultant Enterprise Business Services & Industry Workflows Transformation, you will help clients digitise, automate and unify workflows across finance, procurement, enterprise asset management and industry-specific operations using the ServiceNow platform.You will position ServiceNow as a strategic enterprise workflow platform that enables operational excellence, business process modernisation and platform consolidation.

Key expectations from this role include:

Client Delivery & Advisory

• Define enterprise operations transformation strategies leveraging ServiceNow
• Advise senior stakeholders on:
  • Shared services transformation
  • Business process modernisation
  • Platform consolidation
  • Operational efficiency improvement
  • Translate business requirements into workflow-enabled solutions

Enterprise Business Services Transformation

• Lead initiatives across:
  • Finance operations
  • Procurement and supplier lifecycle management
  • Legal and contract operations
  • Shared services and GBS models
  • Support integration with ERP ecosystems such as SAP and Oracle

Asset & Industry Workflow Transformation

• Support transformation programmes involving:
  • Enterprise Asset Management (EAM)
  • Asset lifecycle and servicing workflows
  • Telecom service operations
  • Technology service provider workflows
  • Enable modern, workflow-driven operating models

Automation & Low-Code Platforms

• Support implementation of:
  
  • App Engine and Creator Workflows
  • Workflow automation solutions
  • AI-enabled process automation
  • Establish business-led automation and citizen development approaches

Business Development & Practice Contribution

• Contribute to proposals, RFPs and client pitches focused on enterprise operations transformation
• Support development of ServiceNow Core Business Suite and Industry Workflow offerings
• Participate in thought leadership and market-facing initiatives

YOUR PROFILE

Core Experience

• Proven experience in enterprise transformation, business operations or consulting
• Strong understanding of business process transformation and workflow platforms
• Experience delivering operational transformation programmes

Technical & Functional Capabilities

• Experience in 2 or more of the following areas:
  • Finance operations or shared services transformation
  • Procurement and supplier lifecycle transformation
  • Enterprise Asset Management
  • Industry workflows (e.g. Telecom, Technology Service Providers)
  • Business process re-engineering and automation
  • ServiceNow or other enterprise workflow platforms
• Understanding of:
  • ERP ecosystems such as SAP and Oracle
  • Workflow and automation technologies
  • Low-code platforms and process digitisation

Consulting & Leadership Skills

• Strong stakeholder management skills, including engagement with COO, CFO and Procurement leadership
• Ability to shape transformation roadmaps and business cases
• Experience contributing to proposals and sales activities
• Collaborative mindset with the ability to operate across business and technology teams

WHAT YOU'LL LOVE ABOUT WORKING HERE

Business Technology (BT) is the largest and fastest growing practice at Capgemini Invent. We are a trusted technology consulting & transformation business partner to our clients' Chief Digital Information Officers (CDIOs) and the global Capgemini Group. We combine emotional intelligence, human-centric design, and technology expertise to digitally transform our clients web and workplace experiences. We are successful in achieving this through our end-to-end portfolio of digital transformation service offers Strategy, Design, Delivery, Architecture, Security and Change Management.

We are delighted to have received the Glassdoor Best Places to work UK accolade for 5 consecutive years, to see what its like to work at Capgemini Invent, visit our Glassdoor page.

NEED TO KNOW

At Capgemini we dont just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained Mental Health Champions across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Governments Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and

Meet the minimum essential criteria for the role.

Please opt in during the application process.

CSR

Were also focused on using tech to have a positive social impact. So, were working to reduce our own carbon footprint and improve everyones access to a digital world. Its something were really serious about. In fact, we were even named as one of the worlds most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, youll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.