Client Relationship Manager

Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers regulated end-to-end payment solutions based on proprietary in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies.

Founded in 2016, the business has seen double-digit growth year on year, with over 130 fintech professionals now based across the UK and mainland Europe. Clear Junction is named as one of the fastest growing privately held companies in The Sunday Times 100 List, as well as one of Europe’s fastest growing companies by the Financial Times.

What you’ll do

• Build and maintain strong business relationships with clients.
• Monitor client business changes, challenges, and needs.
• Conduct client analysis to understand strategy, expansion plans, and pain points.
• Advise clients on optimising CJ services or transitioning to better-suited solutions.
• Report key client insights and analysis to the Head of the Relationship Management Department. 
• Notify the Risk and Compliance Department of significant client business changes.
• Develop and execute problem-solving and revenue growth strategies.
• Keep accurate records in SuiteCRM and HubSpot.

• Client Analysis & Relationship Management
• Track client transactions and revenue trends.
• Analyse quality of service metrics and client-related complaints.
• Conduct client surveys and review feedback.
• Implement action plans to enhance client satisfaction and business performance.

Sales & Negotiation

• Identify upsell and cross-sell opportunities for existing clients.
• Lead client negotiations and finalise updated client solutions.
• Prepare and manage client offers, securing necessary approvals.
• Draft and negotiate contracts, ensuring compliance and approvals.

Risk & Compliance

• Serve as a first line of defence on AML, financial crime, and sanctions risks.
• Assess and manage client debt, negotiating repayments where necessary.
• Recommend service suspension or contract termination for overdue debts (subject to senior management approval).

Product & Service Enhancement

• Facilitate testing and implementation of new products and services.
• Gather and process client feedback for service and software improvements.
• Propose enhancements to proprietary software, statistical reports, and CRM functionality.

CRM & Documentation

• Ensure complete and accurate record-keeping within CRM systems.
• Maximise the utilisation of CRM tools for efficiency and tracking.

Requirements

Essential

• Proven experience as a Client Relationship Manager or Sales within a B2B environment (Finance, Technology, Fintech)
• 1-3 years of experience in Payments/FinTech/Banking/FX industries
• High-level understanding of types of payment service providers, with a particular focus on bank transfers in the EU and UK
• General understanding of CRM practices
• Customer oriented mindset
• Excellent communication and problem solving skills
• Aptitude for fostering positive relationships

Desirable

• Knowledge of International regulation, compliance and AML / KYC frameworks
• Working knowledge of a European language is a strong plus.

Benefits

• Access to the company bonus scheme.
• 25 days holiday (plus bank holidays).
• Life assurance of 4 x salary, plus critical illness protection.
• Private medical insurance after probation period.
• Hybrid Working: 3 days in the office.
• Work in a friendly, growing team.