Assistant Shop Manager

Support customers, meet their needs and encourage repeat business.
• Promote additional product and sales initiatives, including maximising gift aid and round-up.
• Work towards ensuring, as a team, that targets and profit levels are met.
• Support the growth of average weekly sales.
• Create and maintain strong visual merchandising displays
• Encourage the local community and customers to donate stock
• Effectively manage donated stock and bought in goods, ensuring that necessary standards are maintained.
• Deliver high standards of customer service
• Deal with customer complaints and queries in an effective manner
• Promote the shop in the community and respond to local queries about the services of the British Red Cross
• Actively recruit, develop, communicate with and motivate volunteers to meet the needs of the shop.
• Maintain the Assemble system for all volunteers within the shop
• Manage the task allocation to Volunteers, guiding activity to ensure require standards of performance
• Act as a key holder and ensure the security of cash, stock and premises
• Ensure health and safety compliance at all times in the shop
• In the absence of the Retail Manager be accountable for the day to day operation of the shop, including cash handling and banking.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .