- Act as first point of contact for IT support requests via ticketing system and walk-ups
- Resolve common hardware, software and access issues at first-line level
- Log, update and manage incidents and service requests in line with SLAs
- Provide clear guidance to users on Microsoft 365, Teams, OneDrive and workplace tools
- Support device setup, onboarding and offboarding for new starters and leavers
- Assist with basic user access requests, password resets and MFA queries
- Escalate complex issues to second-line teams with clear documentation
- Support asset tracking, equipment setup and basic AV/meeting room technology
- Follow IT processes, security standards and documentation procedures
Vacancy posted a month ago
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