Agile Business Analyst (IT)

We’re looking for an experienced Agile Business Analyst to join our IT Product & Services team at a time of significant change, investment and transformation across CalMac. With the award of the CHFS3 contract for the next 10 years , we are entering an exciting new chapter within our Technology Team. 

The Agile Project Manager Role

This is a high impact role where you’ll help shape customer focused, operationally effective solutions by translating business needs into clear, actionable requirements. Working within Agile teams, you’ll collaborate with a wide range of internal and external stakeholders from technical teams to ferry communities, ensuring we deliver meaningful improvements to both customer and operational experiences and support us in the evolution of our digital platforms, contributing to the delivery of our AI strategy. 

Some of the other key responsibilities will be:

• Partnering with product, delivery, and technical teams to plan and prioritise business analysis activities 
• Gathering, analysing, and documenting business and technical requirements using a range of techniques 
• Translating complex needs into user stories, acceptance criteria, and process flows and acting as the bridge between stakeholders and delivery teams to ensure clarity and shared understanding 
• Supporting AI product discovery, identifying high-value use cases and helping shape the delivery roadmap 
• Designing intelligent, hybrid workflows that integrate AI and operational processes 
• Collaborating with UX/UI teams to ensure user needs are reflected in intuitive, customer-focused designs 
• Supporting backlog refinement, sprint planning, and Agile ceremonies.  
• Contributing to testing, including defining scenarios and supporting user acceptance testing 
• Managing evolving requirements and ensuring traceability to business objectives 

About you

You’ll also need to have: 

• Bachelor’s degree in business, Computer Science, Information Systems, or a related field (or the equivalent in experience).  
• Proven experience as a Business Analyst, Software Architect or System Analyst from within digital or software delivery environments (client side/consultants or Technology provider)  
• Strong understanding and practical application of Agile methodologies (Scrum, Kanban) and DevOps practises working within cross-functional internal and external teams.  
• Advanced knowledge of user story creation and management tools (e.g., Jira, Confluence, Azure DevOps) 
• Strong skills in requirements elicitation, documentation, and process modelling, combined with an understanding of system integrations, APIs, and data flows. 
• Demonstrable ability to translate complex technical concepts into clear, actionable business language. 
• A proven track record of delivering complex digital or platform-based projects 
• Experience working on AI initiatives or data-driven products (highly desirable) 
• Background in booking, reservation, or transactional platforms (advantageous) 

We’re looking for an excellent communicator with strong stakeholder management skills, who brings a customer-focused mindset and a passion for improving user experience. An individual with sharp analytical thinking and attention to detail, who will thrive in fast-paced, evolving environments and take a proactive, collaborative approach to managing multiple priorities effectively. 

If this sounds like the right opportunity for you, then what are you waiting for? Apply today and one of the team will be in touch! 

Why join CalMac?

This is an exciting time of positive change for CalMac!  As one of Scotland’s biggest employers and being awarded a 10‑ year CHFS3 contract , we have long‑term stability and investment to continue to deliver essential services to Scotland’s communities 

With an excellent salary package, this is also an opportunity to join a business that is modernising, evolving and investing in its future and where you can make a visible, lasting impact in a role with real autonomy and authority.   

Package

We offer a competitive salary, very generous pension as well as agile /Hybrid Working and 37 days annual leave (pro-rata) including bank and public holidays. You will also benefit from our staff travel pass for yourself, spouse/partner, and dependents and a great working environment.

So, what are you waiting for? Apply today!

We may close this vacancy to external applicants before the closing date should we receive the required quality and quantity of applications. No agencies please.