Engineering Project Support (IT)

Project Engineering Support BTGJP00006133 £265 per day Inside IR35 Location: Birmingham Security: NA Until: 11/01/2027 Initially Supporting the Technical Delivery Specialist and reporting into the Engineering Enablement manager managing all site Call offs to SLAs and KPIs including resolving all shortages, asset swaps as well as supporting the wider team in support of managing Assets in the Process reviews and creation of new The Technical delivery Specialist drives the delivery of excellence in customer service through the tactical delivery of issue resolution in parallel with a focus on activities and programmes that enhance customer facing engineering capabilities. What you'll be doing? Responsible for supporting the site call off process (shortages, Asset Swaps, DOAs) within agreed SLAs and KPIs from beginning-to-end pulling in subject matter experts when needed to support sites Support along with others the creation of new processes and the updating existing processes to bring up to date Supplier management- constantly working with 3PL to ensure that assets are managed and delivered to exacting standards Support the Network Delivery team on other workstreams and projects as and when required. Weekly / Monthly requirement of reporting of all call offs received to capture Right first time call offs and share with senior management team and the wider network logistics team as required Support the Outbound and Reverse Supply Chain Manager where required helping bespoke activities as needed Working with asset Management provider (Tracktrans )and the Outbound and Returns to drive long term sustainable business performance improvement, by identifying, designing and implementing opportunities to improve. Manage the resolution of critical customer escalations contributing to high standards of customer delivery. Ensure fulfillment of delivery requirements of operational targets within the team to Promote strong working relationships with other teams in the mobile deployment area. Expected to meet the 3T2W (three together two wherever) requirements to be in the assigned office minimum 3 days per week Skills you need? Service delivery Workflow Management Health and Safety Escalation Management Issue Resolution KPI/Metric Monitoring Asset Management Continuous Improvement Solution Design Process Design Stakeholder Management Commercial Acumen Change Management Customer Service Incident Management Growth Mindset Inclusive Leadership Learning Agility Leadership and accountabilities Solution-focused achiever - Delivers and co-ordinates activities and responds positively to challenges. Team coach - Contributes to a high performing culture, empowering others through coaching and development. Commercial thinker - Uses internal commercial insight and latest external thinking to develop and implement ideas. Please share latest CV LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.