Senior eCOA Screenshot Review Associate

Senior eCOA Screenshot Review Associate - UK or Ireland - Home or office based

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Senior eCOA Screenshot Review Associate to join our diverse and dynamic team. In this role, you will independently manage complex eCOA screenshot review projects, provide subject matter expertise, and support the accurate electronic implementation of Clinical Outcome Assessments. You will act as a senior point of contact for clients, eCOA vendors, copyright holders, and internal teams, helping to ensure project requirements are clearly understood, delivered on time, and aligned with applicable quality standards. Mapi Research Trust (MRT) is a non-profit organization and trusted partner dedicated to advancing patient-centric outcome measures in research and care.

What You Will Be Doing:

• Independently manage complex eCOA screenshot review projects, ensuring timelines, quality standards, and study requirements are met.
• Review eCOA screenshots and related documentation to ensure electronic implementations align with source COAs, study specifications, and eCOA best practices.
• Perform functional testing of eCOA applications across relevant devices to assess usability, navigation, content, and implementation quality.
• Act as a subject matter expert, providing guidance to clients, eCOA vendors, copyright holders, and internal stakeholders on eCOA implementation and screenshot review best practices.
• Identify, investigate, and resolve complex project or implementation issues, escalating to leadership or other subject matter experts as appropriate.
• Coordinate with clients, vendors, copyright holders, and internal teams to ensure project requirements, responsibilities, and decisions are clearly understood and documented.
• Support project reporting, risk tracking, action planning, process improvements, guidance development, and knowledge sharing.
• Lead or participate in client and internal discussions related to screenshot review and other eCOA implementation activities.

Your Profile:

• Bachelor's degree in a relevant field or equivalent professional experience.
• Strong experience in eCOA screenshot review, clinical technologies, client services, project coordination, or a related area.
• Demonstrated knowledge of Clinical Outcome Assessments and eCOA implementation best practices.
• Ability to independently manage multiple complex projects, competing priorities, and stakeholder expectations.
• Strong analytical, problem-solving, organizational, and communication skills.
• Strong working knowledge of Microsoft Office tools and familiarity with eCOA platforms or other clinical technology systems.
• Experience mentoring colleagues or contributing to process improvements is preferred.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply