An exciting opportunity is available to join our Admissions & Applicant Experience team within our Marketing & Stakeholder Engagement department.
The Admissions & Applicant Experience Team is responsible for delivering a professional customer-focused service to all prospective applicants applying to the university.
We are looking for someone who has good analytical skills and, where possible, previous experience of working in a customer-focused . You will be providing guidance and support applications being processed. The successful candidate will be responsible for the admission of applicants to the University of Gloucestershire, with specific responsibilities for a range of programmes as part of our portfolio.
We will be looking for a recent graduate or confident current student with strong analytical skills. You would need to be comfortable in working on a variety of databases and platforms at the same time and able to pick up and learn and digest detailed information quickly.
Experience in a busy customer facing workplace would be an advantage.
Duties and responsibilities
- Managing a portfiolio of courses and assessing applications for entry to the university (through detailed training)
- Answer emails, phone calls and live chat in relation to enquiries and applicant questions.
Skills and experience
- Good administrative skills
- Previous experience in maintaining databases or detailed spreadsheets
- Good communication skills
- Excellent attention to detail with strong organisational and time management skills
- Ability to work with little supervision and as part of a team
Location
Cheltenham
Vacancy posted 7 hours ago
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