Software Asset & Configuration Lead

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Role Description

The SACM Lead will be responsible for creating, owning, and continually improving SACM practices in alignment with ITIL principles and one of our clients IT and Service Management strategies. This includes maintaining the CMDB and Asset Register, driving governance, and ensuring configuration and asset data supports operational, change, and strategic decision-making. 

The role will focus on aligning SACM with the wider organisations IT Strategy and supporting ongoing efforts to integrate Discovery and Service Mapping into configuration management activities. uksa

Candidates must have a strong track record of performing as SACM Lead, ideally with a proven knowledge and understanding of how to align with  ITIL processes and best practice.

Process Management & Improvement:  

• Developing and maintaining SACM policies, processes, templates, standards, and documentation. 

• Embedding SACM requirements within other key service management and operational processes. 

• Creating and evolving a prioritised SACM roadmap aligned to an organisation’s IT service management strategy. 

• Working with an IT Service Management toolset, identify and drive improvements in data quality, integration, automation, and reporting. 

CMDB & Asset Management:  

• Maintaining a healthy, accurate, and precise CMDB and Asset Register within ServiceNow. 

• Defining data quality standards for CIs and assets, including completeness and timeliness. 

• Coordinating automated discovery outcomes with manual updates and reconciliation. 

• Supporting lifecycle tracking from procurement to decommissioning. 

• Align and promote the Common Services Data Model  

Requirements

Person Specification:

This role would best suit an individual who has a proven track record in delivery in a similar role

· Experience of working in a high-pressured environment

· ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable)

· Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis

· Supplier management experience

· Experience in case management toolsets – preferably ServiceNow

· Excellent working knowledge of Microsoft Office – particularly Excel

· Proven experience in communicating with a variety of stakeholders at different levels

· Strong Team working skills

· Self‑starter and proactively self‑managing, consistently identifying opportunities for improvement and driving process enhancements without needing direction.

· Strong inter-personal skills

· Good communication and negotiation skills

· Experience of building strong working relationships with a variety of stakeholders.

Demonstrable experience embedding Configuration Management into a formal governance structure, working across multiple stakeholder groups to ensure decisions are agreed, owned, and enforced through the correct governance forum.

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

As well as this, we offer:

Development access to LinkedIn Learning, a management development programme and training

Wellness 24/7 Confidential employee assistance programme

Social - office parties, pizza Friday and commitment to charitable causes

Time off 25 days a year

Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Life Assurance of 4 times base salary

Private Medical Insurance which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance which is non-contributory (spouse and dependants included)

Benefits Platform offering various retail and leisure discounts