Apprentice Dispensary Assistant

Summary

As an Apprentice Dispensary Assistant, you will support the dispensary team in providing an efficient and professional service to patients. You will gain hands-on experience in a healthcare environment and learn about the safe handling and dispensing of medicines.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Customer service practitioner (level 2)

Hours

Monday- Friday , Start date as soon as possible. Shifts to be confirmed.

37 hours a week

Start date

Monday 10 August 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Unpacking and checking incoming stock deliveries
• Stock rotation and stock management
• Assisting with the preparation of prescriptions for dispensing under supervision
• Serving patients at the dispensary counter
• Dealing with patient enquiries both in person and over the telephone
• Processing and issuing repeat prescription requests

Where you'll work

GOSBERTON MEDICAL CENTRE
LOWGATE
GOSBERTON
SPALDING LINCS
PE11 4NL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BOSTON COLLEGE

Training course

Customer service practitioner (level 2)

What you'll learn

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

• The Business and Customer Service Apprenticeship will take you 15 months to complete, and is accomplished in the workplace
• You will be expected to attend college at least fortnightly throughout the year where you will receive one-to-one support from your assessor and functional skills tutors

Requirements

Essential qualifications

GCSE in:

• English (grade 3 and above)
• Maths (grade 3 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

Other requirements

• Able to work effectively in a fast-paced environment
• Able to maintain strict confidentiality at all times
• Reliable, punctual, and professional
• Able to manage and prioritise own workload