Crew Purser - Luxury Cruise Ship

Oceania Cruises is the world’s leading culinary- and destination-focused cruise line. The line’s seven small, luxurious ships carry a maximum of 1,250 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 600 marquee and boutique ports in more than 100 countries on 7 continents on voyages that range from 7 to more than 200 days. The brand has a second 1,200-guest Allura Class ship on order for delivery in 2025. With headquarters in Miami, Oceania Cruises is owned by Norwegian Cruise Line Holdings Ltd., a diversified cruise operator of leading global cruise brands which include Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises.

** Ship Experience essential for this role **

ESSENTIAL FUNCTIONS

Ensure smooth Clearance for all crew in accordance with advised Port requirements and OCI / RSSC policies;; Ensure accurate financial reporting of crew accounting, maintenance of crew systems and payroll compliance in accordance with OCI / RSSC policies;; Facilitate information flow to Department Heads, Shipboard Management and OCI / RSSC Corporate;; Liaise closely with Training & Development Manager / HR Manager on board to ensure good relations are maintained and information is shared between all on board.;

Guest Experience

Demonstrates a genuine concern for guests’ wellbeing at all times and Pro-active approach to problem solving;; Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience.;

Operational and Administrative

Crew Clearance and processing port documents required for crew; Maintain Ship’s Articles; Organizes and arranges crew sign on; Fidelio Data Entry: Verify passport info and personal details in Fidelio; Assign Ops #s in Fidelio; Check the safety # has been added by the Safety Officer; Enter All Seaman’s book info; Home address to sign on sheet; Emergency contact info to sign on sheet; Check Sign off crew out of Fidelio; Add Sign on Crew to Fidelio; Balance Fidelio to Crew movement each day.; Balance Crew Figures in Fidelio in accordance to day’s crew movement;; Performs all Crew Purser departure tasks as out lined;; Assign crew cabins for sign ons;; Prepare & Print Crew Passes;; Responsible for all crew cabin assignments and for completion of crew cabin assignment track sheet;; Responsible for Crew cabin changes;; Prepare all paperwork for Ship’s clearance;; Send pre arrival info to all ports and manifests;; Send daily expected crew movement internally and externally;; Arrange visas for crew signing off;; Prints off crew flight details for ICS / SSSL crew from Apollo system and OCI / RSSC crew flights from email;; Prepares landing forms for crew wishing to land items ashore;; (OCI) Update daily voyage report;; Attend Cabin Inspection;; Crew Welfare Treasurer;; Maintain hard copies of crew contracts;; Maintain the Crew bank wire forms for onboard and 12 month contract crew;; Maintain contracts for OCI / RSSC crew or employment letters of concessionaires in one binder (onboard & 12 month crew on payroll only);; Overall responsibility for all crew passports, Seaman’s Books and (OCI) Yellow Fever certificates;; Responsible to ensure passports / seaman’s books are ticked back to manifest prior to hand out and after return by Crew Administrator;; Responsible to obtain correct departmental Head authorization (Fidelio report) for passport to be given to crew member;; Seaman’s book applications, ratings and licenses applications;; Advised Department Heads, Safety Officer etc. of position changes; Supervise AVO / Expresso database and ensure AVOs are closed from the Crew Administrator;; Administrated Family Onboard requests;; Crew Lost Luggage follow up; o Attend SHOM Meeting;; (OCI) Cover Reception Desk for Reception meetings;; Supervise Crew Administrator in their assigned duties.;

Finance

Update daily victualling figures and ensure they balance to crew manifest;; Empty cash from crew phone card machine and balance cash to sales;; Report EOM crew calling card inventory;; Maintain crew office safe – Crew Administrator is not to be given access to safe;; All payroll related duties – the Crew Administrator will not be involved in payroll;; Prepare Crew Expense forms;; Mid and End of month cash advance payout to OCI crew;; Maintain US Federal Tax deduction records in MXP;; Print and distribute crew pay slips at EOM;; Obtain signature on Crew pay slip verification report at EOM;; Balance of Fidelio account system to MXP for Crew onboard account deductions.;

Training and Development

Facilitate the training of new crew pursers;; Train and support Crew Administrator; Coach and support Second Purser in daily operation and where requested will facilitate additional training of Second Pursers for progression;; Trains, coaches and leads crew to consistently superior levels of performance;; Creates and maintains a positive work environment;; Models excellent leadership behavior;; Fosters teamwork within all departments onboard;; Promotes, participates in and actively suggests enhancements of the Signature Service program.;

Safety

Monitor the practical application of the Company's policy, procedures and instructions.; Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.; Prepare a handover report prior to leaving the vessel.; Participate in crew and passenger safety drills according to instructions from ship’s command;; Comply with company safety and pollution prevention regulations;

Education

Systems: MS Office Suite; Fidelio Cruise including (but not limited to) modules: Cruise Management, Payroll, Data Import, US Customs APIS, Quick Check In.; Micros Fidelio Point of Sale; NVS – Visual Reservation System; Travel industry and previous shipboard experience required;; Experience in front office, revenue operations and crew operations preferred;; Understanding of the highest level of service;; Excellent administrative skills;; Excellent appearance ;

** Must have previous ship experience in same / similar role, crew office operations preferred

*** Understanding of highest level of service

**** Very professional, excellent appearance

***** Excellent administration skills, perform well under pressure, be well organised

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