Customer Service Apprentice (36469)

Summary

Handsfree Group, a small, friendly team, are looking for a motivated, Customer Service Apprentice with a particular interest in technology to join their team. This opportunity offers career advancement.

Wage

£22,000 a year

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday 8.00am to 4.30pm

40 hours a week

Start date

Monday 19 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A normal day would include:

• Dealing with inbound faults and enquiry calls from existing Datalive and Handsfree Group customers
• Responding to basic and routine inquiries of a technical nature for our various market leading business-led communications products, including hardware/software, or other designated client products
• Assisting external users of our technical products or services by answering questions and solving problems involved in their use
• Using the systems and diagnostic tools provided, walking customers through queries helping to solve issues by utilising strong technical and diagnostic skills
• Proactive monitoring of customer products for the purpose of maintaining positive health and status to avoid potential problems
• Providing excellent customer service
• Testing of application

Technology aspect - Not Critical:

Apprenticeship Responsibilities:

• Not critical but an understanding of or willingness to learn Python, Angular, Django, Node would be beneficial
• Not Critical but an understanding of Google Cloud Platform would be beneficial

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there:

If you would be catching public transport for this role, visit the Journey Planner on to see how you would get there and how long it would take.

Where you'll work

6 LUMSDALE ROAD
STRETFORD
MANCHESTER
M32 0UT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE GROWTH COMPANY LIMITED

Training course

Customer service practitioner (level 2)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Requirements

Essential qualifications

GCSE in:

• English (grade A*-C/9-4)
• Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Enthusiastic
• Outgoing
• Welcoming
• Interested in Technology
• Time management skills
• Knowledge of Microsoft Office
• Reliable
• Organised
• Determined