ServiceNow Project Manager - MSP Transition

ServiceNow (ITSM) Transition Project Manager - to a new MSP

• Inside IR35 - £550 to £600 pay per day - paid via an approved umbrella
• Start 27th of July (at the latest)

Key Responsibilities:
• Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) into another (including both standing up an ‘in group’ ITSM tool, and the supporting tooling).
• Develop a detailed transition plan, coordinate with all stakeholders, and set a clear roadmap for the migration.
• Implement the transition to minimise disruption to group operations and ensure all necessary services remain available throughout the process.
• Oversee the secure migration of all data and infrastructure and validate that everything is working correctly after the transfer.
• Working within the IT Governance framework, managing vendors and change requests.
• Be a stickler for keeping schedules, risks, actions, issues, and dependencies updated within the project tool, KeyedIn.
• You’ll manage expectations around project delivery, and if any deadlines are at risk, escalate concerns as early as possible to allow time for corrective action.
• You’ll keep stakeholders informed, including the maintaining and sharing of weekly project highlight reports to keep everyone in the loop.
• Also, you’ll be required to manage project budgets, tracking them responsibly and providing regular transparent updates.

Skills and Experience:
• Extensive experience in managing complex IT projects, specifically those involving transition or transformation of ITSM services, MSP transitions, and ITSM tooling (such as ServiceNow) implementations.
• A strong understanding of ITSM frameworks (such as ITIL).
• A strong understanding of IT service operations, service management, infrastructure, applications, data, Cyber security, and the overarching services provided by MSPs
• Proven ability to collaborate, build relationships and influence individuals at all levels.
• Strong communication skills with a proven ability to coordinate effectively with multiple teams and stakeholders, including internal staff and the outgoing and incoming MSPs.
• Risk/Issue Management and ensuring escalation processes in place and used effectively.
• Experience of financial accounting and reporting practices. such as costs and risks.
• Degree or equivalent, professional qualification advantageous (such as ITIL foundation, ITIL Service Operations, and PRINCE2/AgilePM).

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Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 20 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.