Weekend Receptionist

Receptionist

Location: Leisure Centre Operational Sites

Employer: Legacy Leisure

Contract Type: Part-Time (Weekend)

Hours: 10 hours per week (Saturday: 12:00 pm – 5:00 pm | Sunday: 12:00 pm – 5:00 pm)

About Legacy Leisure

Legacy Leisure, established to support a national legacy following the Olympics, is a not-for-profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture-related activities for the local communities we serve. Aiming to deliver high-quality services to our customers, the company prides itself on its exemplary Health & Safety record and dedicated commitment to staff development.

The Opportunity
Key Responsibilities

Customer Care & Front of House
Systems, Communication & Administration
Finance & Compliance

Qualifications & Experience
How to Apply

As a weekend Receptionist, you will play a vital role in setting the tone for our patrons' experience during our busiest peak times. This is a varied, fast-paced, and engaging role within a dynamic community environment where interaction with the public is continuous.

As the primary face of the leisure centre on Saturday and Sunday afternoons (12:00 pm – 5:00 pm), you will ensure every visitor receives a warm, friendly, and efficient service while creating an excellent first impression.

• Provide a warm, polite, and professional welcome to all weekend visitors, ensuring high standards of care to generate long-term customer loyalty.

• Control customer entry into the facility, issuing receipts and managing access points.

• Assist customers with weekend facility bookings, swimming lesson course enrollments, and new gym memberships.

• Promote and manage point-of-sale items for resale or equipment hire.

• Handle customer queries, comments, or complaints promptly and in accordance with company procedures.

• Keep the reception area clean, tidy, organized, and welcoming at all times.

• Operate computerised front-of-house booking and till systems to accurately process payments.

• Answer telephone calls efficiently and professionally in line with company standards.

• Maintain a good understanding of our digital platforms (website, app, social media) to assist customers with queries.

• Operate internal communication systems, including the public address (PA) system, and pass critical messages to the wider team effectively.

• Follow strict financial procedures regarding cash handling, till operations, and daily reconciliation of monies at shift end.

• Maintain a clear understanding of all relevant Health & Safety policies, enforcing them gently with the public when necessary and raising concerns to management promptly.

• Maintain a high level of confidentiality with customer data and center records.

• Undertake any additional duties required to assist in the smooth day-to-day running of the centre.

• Essential: GCSE Maths and English at Grade C / Grade 4 or above (or equivalent qualification).

• Availability: Must be consistently available to work weekend shifts (Saturdays and Sundays, 12:00 pm to 5:00 pm).

• Customer-Focused: Outstanding interpersonal and customer-facing skills with a naturally warm and friendly disposition.

• Tech & IT Literate: Competent in using standard computer software, computerized booking systems, and operating point-of-sale tills.

• Great Communicator: Excellent verbal and written communication skills to liaise effectively with customers, clients, and colleagues.

• Organised & Reliable: Strong organizational skills with high attention to detail, cash-handling accuracy, and discretion.

• Team Player: Ability to work flexibly both individually and collaboratively as part of a close-knit weekend team.

Why Join Legacy Leisure?

At Legacy Leisure, we believe in supporting our staff so they can support our communities. By joining our team, you become part of a purpose-driven organisation that values your contribution, promotes safety, and offers a supportive environment to grow your career in the leisure sector.

If you are enthusiastic, customer-driven, and looking for a rewarding weekend role, we want to hear from you!