Customer Service Apprentice

Summary

Why not apply for an Everyone Active apprenticeship programme today! We are a leader in leisure industry specific apprenticeships giving you the skills and qualifications to have a career in leisure. 

Wage

£10,816 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

N/A

Training course

Customer service practitioner (level 2)

Hours

This will be confirmed at the interview stage.

26 hours a week

Start date

Saturday 1 August 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Everyone Active is seeking an enthusiastic, motivated, and customer-focused individual to join our team as Customer Service Practitioner Apprentice.  
• This is an exciting opportunity to gain valuable hands-on experience within our reception, sales, and administration departments, while working towards a nationally recognised qualification.  
• As part of your apprenticeship, you will work alongside experienced colleagues to develop the skills, knowledge, and confidence needed to deliver exceptional customer service.  
• You’ll play a key role in ensuring every visitor enjoys a positive experience from the moment they enter our centres.
• You will also be expected to have a hands-on approach across the Leisure Centre helping to assemble equipment and other duties. 

Where you'll work

Bromsgrove Sport & Leisure Centre,
School Drive, Bromsgrove,
B60 1AY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SCL EDUCATION & TRAINING LIMITED

Training course

Customer service practitioner (level 2)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

The apprentice will receive full on the job training as well as 20% off the job training, they will also receive a full wrap around service with SCL.

Requirements

Essential qualifications

GCSE in:

• Maths (grade 4)
• English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Problem solving skills
• Customer care skills
• Attention to detail

Other requirements

We need an Apprentice Customer Service Advisor who will:

• Be passionate about promoting our products
• Be able to work under your own initiative and work as part of a team
• Have an enthusiastic can do attitude and friendly personality
• Be confident in using computers and answering the telephone You will be required to work days, evenings and weekends.

Full training will be given on the centre’s systems What can we do for you? Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment.

Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.