Claims Handler

We are seeking a proactive and customer-focused Claims Handler to join a growing insurance team in Guildford.
As a Claims Handler, you will be the first point of contact for clients making claims against their policies. This is a pivotal role, responsible for delivering fair, efficient, and professional claims handling while ensuring an excellent customer experience throughout the claims journey.

You will manage claims from inception through to resolution, maintaining accurate records, providing timely updates to clients, and supporting wider business functions. This role would suit an organised individual with strong attention to detail, excellent communication skills, and a genuine passion for helping customers.

Job title: Claims Handler
Salary: £25,000
Location: Guildford, Hybrid working available
Hours: Monday – Friday, 9am – 5pm (Fixed hybrid – Monday & Friday – WFH)
Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus even more perks waiting after you pass your probation!

Key Responsibilities
Claims Handling
• Manage claims efficiently from receipt through to resolution.
• Maintain accurate claim records and documentation.
• Process instructions and correspondence promptly.
• Prepare reports and ensure all claim activity is fully recorded.
Client & Stakeholder Communication
• Act as a key point of contact for clients and stakeholders.
• Respond to telephone and email enquiries professionally.
• Provide regular updates throughout the claims process.
• Work closely with colleagues to ensure excellent service delivery.
Compliance & Administration
• Support audit, compliance, and review activities.
• Maintain accurate records across internal systems.
• Assist with claims reporting and management information.
Professional Development
• Complete relevant training and CPD activities.
• Keep up to date with industry, regulatory, and policy developments.

About You:
• Previous experience in claims handling, insurance administration, or a similar insurance-based role.
• Strong written and verbal communication skills with a professional and customer-focused approach.
• Excellent organisational skills with the ability to manage multiple claims and priorities effectively.
• High level of accuracy and attention to detail.
• Proficient in Microsoft Office, particularly Word, Outlook and Excel.
• Knowledge of insurance policy wordings, claims processes and terminology.
• Understanding of FCA regulations and compliance requirements.
• Experience using case management or database systems.
• Knowledge of Legal Expenses Insurance (LEI), ATE/BTE claims, or litigation funding would be advantageous.
• A proactive approach with strong problem-solving skills and a willingness to learn and develop.

***For your information:
*Interested? Please send you CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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